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Error synchronizing folder in Outlook 2016 Win 10 64bit O365 Cloud E3 business account

Anonymous
2017-08-17T13:15:28+00:00

I am getting random outlook errors in my  (in my outlook profile sub folder named Sync Issues

All the messages / errors have this same error code shown below.Error synchronizing fold

8004010F-501-8004010F-0

below are a few I am getting, Note the link ends up pointing to  "This page doesn’t exist."

6:05:42 Synchronizer Version 16.0.7766

6:05:42 Synchronizing Mailbox ''

6:05:42 Synchronizing Hierarchy

6:05:42 Synchronizing server changes in folder 'Drafts'

6:05:42 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:42 Synchronizing server changes in folder 'Tasks'

6:05:42 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:42 Synchronizing server changes in folder 'United States holidays'

6:05:42 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:44 Synchronizing server changes in folder 'Recipient Cache'

6:05:44 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:48      677 item(s) updated in offline folder

6:05:48 Synchronizing server changes in folder 'Sent Items'

6:05:48 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:48 Synchronizing server changes in folder 'Deleted Items'

6:05:48 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:48      1 item(s) added to offline folder

6:05:48      4 item(s) updated in offline folder

6:05:48 Synchronizing server changes in folder 'Junk Email'

6:05:48 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:48 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

6:05:49      3 view(s)/form(s) updated in offline folder

6:05:49 Error synchronizing folder

6:05:49                   [8004010F-501-8004010F-0]

6:05:49                   The client operation failed.

6:05:49                   Microsoft Exchange Information Store

6:05:49                   For more information on this failure, click the URL below:

6:05:49                   https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0

6:05:49 Done

6:06:04 Microsoft Exchange offline address book

6:06:04 Download successful

this is another one.

15:00:26 Synchronizer Version 16.0.7766

15:00:26 Synchronizing Mailbox ''

15:00:26 Synchronizing Hierarchy

15:00:27 Synchronizing server changes in folder 'PowerScripting Podcast'

15:00:27 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

15:00:27 Synchronizing server changes in folder 'Deleted Items'

15:00:27 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=b01a54af-4e'

15:00:27                  2 item(s) changed read-state in offline folder

15:00:27 Error synchronizing folder

15:00:27                               [8004010F-501-8004010F-0]

15:00:27                               The client operation failed.

15:00:27                               Microsoft Exchange Information Store

15:00:27                               For more information on this failure, click the URL below:

15:00:27                               https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0

15:00:27 Done

15:01:00 Microsoft Exchange offline address book

15:01:00 Download successful

Side note.

I have noticed outlook freeze a few times a week.

I will be tracking the times and dates to see if the freeze happens at the same time the sync errors are time stampted?

***Post moved by the moderator to the appropriate forum product.***

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

  1. Anonymous
    2017-08-19T14:55:06+00:00

    Hi Tracy,

    Does the issue persist? Please share with us any update at your convenience.

    Regards,

    Rudy

    2 people found this answer helpful.
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5 additional answers

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  1. Anonymous
    2017-08-18T10:47:36+00:00

    Hi Tracy,

    Thanks for the reply.

    Please try the step I mentioned at the first reply about re-downloading the data file from server.

    If the issue persists, please also create a new profile to try again since it is a sync issue.

    Hope the above information helpful.

    Regards,

    Rudy

    2 people found this answer helpful.
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  2. Anonymous
    2017-08-28T14:00:40+00:00

    Hi Tracy,

    Does the issue persist? Please share with us any update at your convenience.

    Regards,

    Rudy

    Thanks for following up, Yes deleting the outlook user profile and letting it recreate itself was the answer that worked for us.

    thanks again.

    1 person found this answer helpful.
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  3. Anonymous
    2017-08-17T18:14:57+00:00

    Hi Tracy,

    I'd like to confirm if your account is connected to the Exchange server and you are able to receive and send emails. If so, please be informed that in most cases, these errors are logged in the Sync Issues folder when the items no longer exist in the Exchange mailbox. In these cases, the error can be safely ignored.

    First, please upgrade Outlook to the latest version to enjoy the functionality improvement. And you can also clear the cache in Outlook for Mac via the link below to check if the issue can be fixed.

    https://support.office.com/en-us/article/Clear-the-cache-in-Outlook-2016-for-Mac-6f230dfa-7f12-4606-bb1a-55ee19087033

    Thanks,

    Lance

    Thanks for the reply about this issue.

    Yes, my Windows 10 64bit fully patched surface 4 pro is connected to our O365 cloud based off premise server and email is flowing to my profile as well as 3 other profiles I have setup.

    I currently running outlook 2016 that is fully patched and up to date.

    I will try clearing the cache in outlook.

    Thanks,

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  4. Anonymous
    2017-08-17T17:42:11+00:00

    Hi Tracy,

    I'd like to confirm if your account is connected to the Exchange server and you are able to receive and send emails. If so, please be informed that in most cases, these errors are logged in the Sync Issues folder when the items no longer exist in the Exchange mailbox. In these cases, the error can be safely ignored.

    First, please upgrade Outlook to the latest version to enjoy the functionality improvement. 

    Meanwhile, have you turned on the Exchange Cache Mode? If so, please exit the Outlook > navigate to the location of your Office 365 account data file which is the .ost file > move this file to another place, like Desktop > restart Outlook to resync the data to check if the issue persists. 

    [Updated by Rudy Xu MSFT, Aug 18, 2017, 17:53 PM (UTC)]

    Thanks,

    Lance

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