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.oft files not opening if they contain an attachment

Anonymous
2017-11-08T18:38:52+00:00

Hi,

I am having an issue with my outlook templates .oft files. I  have Microsoft Office 365 ProPlus subscription, I am working on a PC with Windows10 and using Outlook 2016 Desktop App (version 1710 build 8626.2121 Click-to-Run).

I have templates created that include attachments and they have been opening fine for years, however recently they have stopped working.

If Outlook is running and I open an .oft file with an attachment, it opens a blank email.

If Outlook is closed and I open an .oft file with an attachment, it opens perfectly with the attachments.

Any assistance would be greatly appreciated.

Regards,

Lyndsey

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2017-11-12T02:18:26+00:00

Hi Lyndsey Turner,

So this might be related to some add-ins in the Outlook client. Here are the steps to check which add-in is causing the problem:

  1. Click File menu, navigate to Options > Add-in, click Go button next to the Manage: Com-in Addfield.
  2. Clear all the checkbox of the add-ins to disable them.
  3. Reopen the Outlook client and select the add-ins one by one to check.

If you have any other questions about using Office 365, please let us know, we'd like to offer our further help.

Regards,

Jason

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  1. Anonymous
    2017-11-13T09:26:15+00:00

    Hi Jason,

    That's great, thanks for your help, it is now working perfectly.

    Regards,

    Lyndsey

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  2. Anonymous
    2017-11-09T11:36:42+00:00

    Hi Lyndsey Turner,

    Thanks for your pots.

    Based on my test with Outlook 2016 version 1710 build 8625.2121 32-bit, I can open the .oft file with attachment included while Outlook client is running. So I’d like to confirm whether all your .oft file cannot be opened while Outlook is running.

    This kind of problem could be related to some add-ins in the Outlook clients. Please open your Outlook client in safe mode by holding control button to start Outlook. This can disable those Outlook add-ins and help us determine whether the issue is related to add-ins. If the issue persists, please help to provide you screenshot for further research.

    Regards,

    Jason

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  3. Anonymous
    2017-11-09T12:57:36+00:00

    Hi Jason,

    Thanks for your response. On further investigation it does not happen with all .oft files that contain attachments only some of them even if the attachments are the exact same which is strange.

    I opened Outlook in safe mode and requested and the .oft files that were not opening correctly are now opening correctly with the attachments.

    Regards,

    Lyndsey

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