Microsoft Tech support won't call back!! Even Level 2 supervisors! Can Not get my problem resolved!!!

On 7/12, my 5th time calling Microsoft Help-desk because of constantly being disconnected after hours of being on hold, I got a another Level 2 Supervisor.  There were tons of notes being this issue had begun on 6/21 when my computer did an auto Windows 10 update.  She said she promised she would review all notes and call me back later that night, which she didn’t and still haven’t heard from her. She had sent me a personal email I could reply to which i did today.  Still haven't heard back from ANYBODY.   I’m sick and tired of having to call back and not having my issues resolved which began only AFTER WINDOWS 10 UPDATE!!!  I'm so frustrated with promises of Level 3 tech calling me back with no results and knew the hours i would need to spend on the phone again.  So i hadn't called for over a week, waiting to see if i would get a call back.    I still haven't as of 7/13/2017!!!!

On 6/29, Level 2 tech.  He shared my computer and tried to fix many issues but was unsuccessful.  When he noticed my “Contact-Lender”  iCloud folder size said “0” despite all contacts being in folder , he agreed their seemed to be glitches in my .OST file and would escalate to Level 3 tech and arranged a call back on Sunday, 7/1 between 1-3pm. (Check my case history notes).  I never received a call back either on my home phone or cell.  I did ask them to remove home phone but they still insist on calling me back on it.  I have literally spent HOURS on the phone since 6/22/17 trying to get my problem resolved and have already paid $30 to have this problem resolved which it has NOT!    

On 6/23/17, the second time calling about this new issue, After over 1 hour with level 1 tech support,  I finally got transferred to Level 2 tech in Philippines.  He refused to give me his “V- number” or badge ID and REFUSED to help me or even share my computer to see my issues.  I kept asking him why and then he hung up on me!!!  I actually had Apple Level 2 Tech Support on the phone as a conference call when this happened. She was appalled at your horrific Customer Service!

I requested to have Level 3 or higher from the US ONLY, call me to schedule a time to work on my computer Outlook Issues which has YET to happen:

1. After first tech in U.S. worked on my computer, All the original contacts data .pst file that contains all my folders on my computer are still missing  and can’t be found on my computer.  This file was made from my last Microsoft incident in 2014. Currently, the only access I have to my folders is by adding the copied .pst file that Ryan made prior to working on my computer.
2. Contact- Lenders folder in .OST size says “0” but all lender contacts in there. 
   1. .OST Contacts Total Size= 101,769kb
   2. iCloud Contacts Total Size= 3095kb
   3. Previous tech in Outlook opened folder and opened .OST folder.  He copied and pasted Contacts-lenders from copied .pst file and pasted into .OST file.  I’m not sure if this may have something to do with why when Outlook syncs with iCLoud that I have 3890 contacts that are duplicated, triplicated and sometimes many more times?
   4. Apple Level 2 tech that was on conference call can confirm the Outlook to iCloud syncing issues are with OUTLOOK and NOT with iCloud!
3. Can’t rename default .OST Folder: “Contacts-This Computer” and change name BACK to “Contacts-.OST”.  Previous tech is the one that changed name incorrectly to “This Computer”.  Yet all subsequent techs insisted default name can’t be changed and yet it already had been once!
4. When trying to sync Outlook to iCloud, it had many folders with duplicated, triplicated and even many more contacts not only in.OST folder but also in trash, deleted and archived folders. But when I look into those folders, they are empty?  After syncing, I had 3890 contacts compared to original 1486 I originally had!  So they are not correct in .OST file.  The only way to correct all the Outlook .OST contacts, was to do a contact restore from iCloud.  But then that corrupted some of my contacts in Outlook!!  That may be the reason for all the multiple duplicated contacts and why # of contacts are incorrect in .OST file?
5. All Calendar “color categories” missing on appointments previously assigned.  I was told I couldn’t back them up despite finding an article that said they can using macros. There MUST be a better way to back up Calendar color categories!!!!
6. I manually saved and exported Calendar after I had restored my PC and all color categories were showing correctly in the iClouds Calendar.  However, after techs imported other data folders to try to find missing Contact folders and exhausting all my restore points in iCloud, I manually had to re-assign all Calendar Color Categories, which was extremely time consuming!  Luckily, they did sync as an “overlay” in iCloud Calendar.  That’s why when I do a contact restore in iCloud, the Calendar Color Categories are restored.  I don’t use my PC Calendar, so have NO appointments in that one.
7. “Categories” tab on ribbon is missing along with “Send/Receive” tab.  I know how to manually add them, however, the categories are grayed out and won’t work. On 6/29, Level 2 tech observed that sometimes the categories tab on ribbon would show if I right clicked on an appointment first, but then would disappear when we closed same appointment. 
   1. Since I did the restore back to 6/21/17, I’m now getting an annoying popup Window error message each time I try to close a contact that has .pdf files in the notes section that says:
      1. “These item contains attachments that are potentially unsafe”.  I’ve found articles how to fix this in Registry Editor but don’t feel I should have to do this if my Outlook .OST file wasn’t corrupted!  I wasn’t getting this message or had ANY OUTLOOK ISSUES PRIOR TO WINDOWS 10 UPDATE!
8. In contacts, I used to be able to just double click on email and new email window would open.  Now the email address is no longer hyperlinked, despite me having OUTLOOK AS MY DEFAULT.  Online google shows this is due to new Windows 10 update!
9. Why is it that anytime I speak to any level Microsoft tech, I’m told Microsoft has a new policy that they can’t give out their “V-“ number, badge ID or tell us what state they are in?  When I call back, I find out previous tech didn’t leave any notes because they hung up or I got disconnected and they never call back and when I ask them who previous tech was to report them, I’m told there were no notes!  I have absolutely no proof or emails of anyone I’ve spoken to.

Let me perfectly clear, that my Outlook was working perfectly prior to the INVOLUNTARY WINDOWS 10 UPDATE ON 6/22/17.