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I can't open any hyperlink because of Outlook's safelinks.protection!

Anonymous
2017-11-20T02:48:02+00:00

Dear community,

My outlook web access won't let me open any link I click!

Links are always converted to the https://eur01.safelinks.protection.outlook.com/?url=... or https://eur02.safelinks.protection.outlook.com/?url=... format however after loading for some time I always get the following error message.

This site can’t be reached

eur01.safelinks.protection.outlook.com took too long to respond.

Try:

  • Checking the connection
  • Checking the proxy and the firewall

ERR_CONNECTION_TIMED_OUT

This issue appears in different browsers.

Does anyone know how to resolve this issue or how to open the links differently bypassing the Outlook safelinks.protection?

Thanks!

Elias

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

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  1. Anonymous
    2017-11-24T01:41:38+00:00

    Hey Deanister,

    Problem occurs with different browsers: Google Chrome, Internet Explorer and Opera. :(

    Regards

    Elias

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  2. Anonymous
    2017-11-21T08:18:59+00:00

    This didn't solve the issue unfortunately.

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  3. Anonymous
    2017-11-23T07:45:19+00:00

    Hi, as stated in my question I'm experiencing trouble with the outlook web access.

    The solution provided by you is for desktop applications I believe.

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  4. Anonymous
    2017-11-20T10:34:18+00:00

    Hi Elias,

    It could be an issue with the browsers that you are using or the registry has a missing entry that needs to be corrected or added on your device. What we can suggest to you is to check this article and follow the steps regarding hyperlinks that are not working in Outlook.

    Let us know how it goes and feel free to get back to us if you need further assistance.

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  5. Anonymous
    2017-11-22T09:23:55+00:00

    We appreciate the information you've provided. With that being said, we recommend that you follow the steps found in this article to repair the Office application to restore the default file associations of it.

    Do get back to us if you need further assistance.

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