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550 5.0.350 Remote server returned an error -> 553 Message filtered. Refer to the Troubleshooting page

Anonymous
2017-08-10T00:21:34+00:00

When we try to forward receipts to Concur we are getting bounce back on some emails. We can send some fine.

Reciever is receipts@**.com

Original Message Details
Created Date: 8/9/2017 11:59:16 PM <br> --- --- <br> Sender Address: <br> Recipient Address: receipts@\*\*.com <br> Subject: FW: Shell eReceipt: VARISH, Your Purchase at Shell Gave Your Savings a Boost
Error Details
Reported error: 550 5.0.350 Remote server returned an error -> 553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1) <br> --- --- <br> DSN generated by: SN1PR11MB0463.namprd11.prod.outlook.com <br> Remote server: server-3.tower-126.messagelabs.com
Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1 8/9/2017 <br><br>11:59:16 PM SN1PR11MB0463.namprd11.prod.outlook.com SN1PR11MB0463.namprd11.prod.outlook.com mapi *
2 8/9/2017 <br><br>11:59:16 PM SN1PR11MB0463.namprd11.prod.outlook.com SN1PR11MB0463.namprd11.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) *

Original Message Headers

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

d=vintnersdist.onmicrosoft.com; s=selector1-loopneighborhood-com;

h=From:Date:Subject:Message-ID:Content-Type:MIME-Version;

bh=4PI4HX0pseBkwEQyvh+c5pbmpkcw7+6Cjspo2wA1Cbc=;

b=U3dcv4oN0bFPXAULBrooVHFQYrK/b5wrnhcxBBS8T0Y5A5ZlkyYYyFgQTEIvwsppJVP+gcTkNWZXTjPEf/H9Mr+JbAYlheCEL/THYvHzXsuiH7JyRhSyDSv+zI3J/8FMmADyfrUxG3qNTzbf91yujTgk6iAIK/9Vj4zB1cjBa4E=

Received: from SN1PR11MB0463.namprd11.prod.outlook.com (10.162.104.12) by

SN1PR11MB0463.namprd11.prod.outlook.com (10.162.104.12) with Microsoft SMTP

Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id

15.1.1320.16; Wed, 9 Aug 2017 23:59:16 +0000

Received: from SN1PR11MB0463.namprd11.prod.outlook.com ([10.162.104.12]) by

SN1PR11MB0463.namprd11.prod.outlook.com ([10.162.104.12]) with mapi id

15.01.1320.018; Wed, 9 Aug 2017 23:59:16 +0000

From: >

To: "Concur Receipts (receipts@**.com)" <receipts@**.com>

Subject: FW: Shell eReceipt: VARISH, Your Purchase at Shell Gave Your Savings

a Boost

Thread-Topic: Shell eReceipt: VARISH, Your Purchase at Shell Gave Your Savings

a Boost

Thread-Index: AQHTDti4QxGu4f7nHkiBj8m0SMhRbqJ8uUMQ

Date: Wed, 9 Aug 2017 23:59:16 +0000

Message-ID: <******@SN1PR11MB0463.namprd11.prod.outlook.com>

References: <******@mail.ereceiptshell.com>

In-Reply-To: <******@mail.ereceiptshell.com>

Accept-Language: en-US

Content-Language: en-US

X-Hashtags: #Receipts

X-MS-Has-Attach: yes

X-MS-TNEF-Correlator:

authentication-results: spf=none (sender IP is )

smtp.mailfrom=; 

x-originating-ip: [198.91.105.162]

x-ms-publictraffictype: Email

x-microsoft-exchange-diagnostics: 1;SN1PR11MB0463;6:vsTz2kgeVJnLeOalXnJTfH3Z89ZVh1ZGdo5Djfa930+wUIrTohLOA6pouvF2anEtWPpR5BuuNw72wC+p3SDlIXFGsbTz1turZ4QWAboBGEzvByrTMmlMu2UYn3Ovp2SsYkXx4kjWABHZdWc1GNUveR96bSqWbRDsgUKY78pNawPybc39vQGb4UL4AdUmqoJpTF/aTQ5fFDKjX6ei0naDirxysbfzpxLmpb6rLDpiGR008aFQykXGwm+kOYckvQlfT8eZd3yXUs1/wrXDOFhe3DuKMoVHJVXcmhjx0gz129oag7XOFQdj23ow5t6HfeZF/5nUkdKnOrh1L5AotDhwJg==;5:4a1eIG1zI/ffnBVm3hOlsbBhXXKvI5oSw7s3bN5RfE02sic24OxqlAVUXjr0j4o+RImjGj6YzX80jpsCiE5KAzSnGtOSymrsFOTdHGKSZv9w6YHWZsINd7W0hCZGYA37Ly8o+R+v+2CeVcKXAnaomA==;24:dNyrzlba/a18qvxFD/xX9KE0glQtrUx1nEuutcDxUEpGR6B5+xiWoIqtxDfNtVHeEZKG1t46c+IwJWPmfBjo+HjE4hlyXFo1oxfZZBwFbFg=;7:WgovqP4Be/zesNzmq1wXXeWAR1gIxLJI9eUnzwmDER+OmRe59wtuM0wyy7xSG7d/8Wb94a8hguaknMWJPyX0FMQUo8+Zeb/SC5A817cwpWWL1B19Kiv7WQemJP3zylRMAf5Ss2otGeyRh3H3mtsZOQBsT7kcqEmVV709iJKJuGWiV91lvFjYhtKWF5GWwwAkU8u09NuiM6VldTVQS8GQvl80/nNBJTVU9m3rXRgIDxs=

x-ms-exchange-antispam-srfa-diagnostics: SSOS;

x-ms-office365-filtering-correlation-id: 4bda65e6-2d91-4473-e03e-08d4df82a460

x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:(300000500095)(300135000095)(300000501095)(300135300095)(22001)(300000502095)(300135100095)(2017030254152)(2017082002075)(300000503095)(300135400095)(2017052603031)(49563074)(201703131423075)(201702281549075)(300000504095)(300135200095)(300000505095)(300135600095)(300000506095)(300135500095);SRVR:SN1PR11MB0463;

x-ms-traffictypediagnostic: SN1PR11MB0463:

x-exchange-antispam-report-test: UriScan:(61388531626910)(98273658137915)(21748063052155)(112955419280738);

x-microsoft-antispam-prvs: <******@SN1PR11MB0463.namprd11.prod.outlook.com>

x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(100000700101)(100105000095)(100000701101)(100105300095)(100000702101)(100105100095)(102415395)(6040450)(601004)(2401047)(8121501046)(5005006)(100000703101)(100105400095)(3002001)(10201501046)(93006095)(93001095)(6041248)(20161123558100)(20161123560025)(201703131423075)(201702281528075)(201703061421075)(201703061406153)(20161123564025)(2016111802025)(20161123555025)(20161123562025)(6043046)(6072148)(201708071742011)(100000704101)(100105200095)(100000705101)(100105500095);SRVR:SN1PR11MB0463;BCL:0;PCL:0;RULEID:(100000800101)(100110000095)(100000801101)(100110300095)(100000802101)(100110100095)(100000803101)(100110400095)(100000804101)(100110200095)(100000805101)(100110500095);SRVR:SN1PR11MB0463;

x-forefront-prvs: 0394259C80

x-forefront-antispam-report: SFV:NSPM;SFS:(10019020)(39450400003)(39840400002)(39400400002)(39410400002)(377424004)(377454003)(12063002)(199003)(52164004)(189002)(229853002)(54896002)(102836003)(7736002)(3846002)(99286003)(236005)(733005)(606006)(38730400002)(53546010)(9686003)(790700001)(55016002)(6916009)(74316002)(97736004)(6306002)(53936002)(2950100002)(6436002)(110136004)(72206003)(6506006)(10126004)(14454004)(478600001)(189998001)(68736007)(2473003)(6116002)(66066001)(54556002)(81156014)(81166006)(8676002)(8936002)(80792005)(77096006)(106356001)(54356999)(76176999)(101416001)(105586002)(2906002)(3280700002)(3660700001)(19627405001)(99936001)(345774005)(33656002)(575854001)(50986999)(25786009)(5660300001)(86362001)(7696004)(2900100001);DIR:OUT;SFP:1102;SCL:1;SRVR:SN1PR11MB0463;H:SN1PR11MB0463.namprd11.prod.outlook.com;FPR:;SPF:None;PTR:InfoNoRecords;A:1;MX:1;LANG:en;

received-spf: None (protection.outlook.com: loopneighborhood.com does not

designate permitted sender hosts)

spamdiagnosticoutput: 1:99

spamdiagnosticmetadata: NSPM

Content-Type: multipart/related;

boundary="_004_SN1PR11MB0463B0F3FB589CFD1712B444A08B0SN1PR11MB0463namp_";

                  type="multipart/alternative"

MIME-Version: 1.0

X-OriginatorOrg: loopneighborhood.com

X-MS-Exchange-CrossTenant-originalarrivaltime: 09 Aug 2017 23:59:16.1387

(UTC)

X-MS-Exchange-CrossTenant-fromentityheader: Hosted

X-MS-Exchange-CrossTenant-id: 7b6f462b-c0c6-43b2-b521-7bd12eedf994

X-MS-Exchange-Transport-CrossTenantHeadersStamped: SN1PR11MB0463

*PII removed by Microsoft moderator for privacy reasons*

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3 answers

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  1. Robert Sparnaaij [MVP] 18,296 Reputation points MVP Volunteer Moderator
    2017-08-10T10:47:47+00:00

    The email is being rejected by the receiving party. It seems that they are using Symantec EndPoint Protection and have filter settings which apparently apply to that message which is why it is being rejected.

    Contact the IT-admin of the recipient to figure out why your messages are being filtered. They can either adjust their filtering or, if you are doing a lot of business with them, whitelist your domain entirely. Other possibilities are that you need to modify the content of the message or that your SPF records are out-of-date.

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2017-08-12T09:26:14+00:00

    Hi Sanjit,

    Feel free to share with the above information when you have time.

    Thanks,

    Amanda

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2017-08-10T02:46:15+00:00

    Hi Sanjit,

    To look into this issue, I would like to confirm the following information:

    1. Do others in your organization also receive this error message when send emails to same recipient?
    2. Do you mean when same senders send emails to same recipient, some can send out fine while others are not.
    3. Please provide the entire NDR with us for analyzing. In order to protect your privacy, I have sent you a private message to collect it.

    Thanks,

    Amanda

    0 comments No comments