Outlook - time an hour out for the regional setting

Thanks for all the clarification, Alison. So we know with certainty that the time is off for about ±1 hour, and something along the process of sending and receiving emails is causing the time stamp to change.

Also, this affects calendar invites and emails which are two are very different features. This begets a few questions:

1. Are you using Office 365 for Education or Office 365 for Business?
2. Is your device provided by Cambridge University Press?
3. Is your email domain using IMAP, POP, or Exchange?

To make things more efficient, please check if the time zones for these three are synced:

1) Outlook Web App.

First, head over to Outlook Web App. Once there, do one of the following:

Go to Settings > Options > Settings > Regional or

Go to Settings > Options > General > Region and time zone.

2) Outlook 2016.

Here's how you can get there:

1. Click the File tab.
2. Click Options.
3. On the Calendar tab, under Time zones, type a name for the current time zone in the Label box.
4. In the Time zone list, click the time zone that you want to use.

3) Windows 10.

In Cortana's search box, type "Change the time zone" and click the result. Here you can check what time zone your computer is on.

We'll be waiting for you response.

Hi Alison, 

Ok, If you have any update, you can share with us.

Thanks,

Iry

Hi,

Thanks for your email. I'm not sure about some of the things you asked, I'm afraid, and the situation may be complicated because I have my own personal Office 365 for Business account as well as using the Cambridge University Press (CUP) account.

1. I'm not sure whether it's Office 365 Education or Business that I'm using. I see different information in different places and I'm not sure what relates to the account I'm having the problem with. How do I find out for sure? 
2. The laptop I'm using not provided by CUP.
3. Not sure but I think the email domain is using Exchange - at least in Outlook 2016, under account information, it says "******@cambridge.org    Microsoft Exchange". 

With reference to the time zones, I had already checked it within the Outlook that I use for CUP and that was correct, but I also have my own Office 365 personal subscription and that was set to some time zone in the USA so I have corrected that. It is already correct in Windows 10 and Outlook 2016 (for my CUP account - I have not been able to log on to my personal Office 365 account to check it there).

Don't know if this is of any help?

Alison

Hi, thanks for getting back to me. Sorry, I didn't explain very well in my previous email - this is confusing me too!

The time on my computer is correct. I'm using Office 365, signing in through my organisation, Cambridge University Press and from my end it initially looks as if everything is OK. But then I set up a meeting for 10 am one day and wondered why the other people didn't turn up at 10; they said I'd scheduled it for 11am. I double-checked my calendar and it definitely showed that I'd set the meeting up for 10 am.

Then I noticed that the time stamp on emails I was receiving was an hour out as well, but actually I think that's an hour behind. I saw an email on Friday (from someone also in the UK) that I knew had only just come in at around 4.40pm, but the timestamp on it was an hour earlier, 3.40pm.

So I'm very confused and haven't a clue what's going on!

Hi Alison,

To be clear, the time on your computer and Outlook is one hour behind the actual time. So if it's 12:00 PM of October 14 (as of this writing) there, the computer shows 11:00 AM, correct?

Is this the same time on your computer? Also, where exactly did you schedule the meeting? On Outlook.com or Outlook 2016/2013?

We're trying to identify if the issue is with Outlook and your computer or with the scheduling app.

We'll be waiting for your response.