Share via

Outlook (Office 365 / 2019) starts blocking .GIF and .WAV files?

Anonymous
2018-11-26T17:37:27+00:00

On one machine last week Outlook has decided to block .GIF and .WAV files as dangerous? It is only on new emails and not older ones. We get WAV files from PBX with VM recordings. If we open emails via office.com the attachments are accessible. This seems to be a local issue. Any suggestions?

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-11-28T02:32:31+00:00

    Hi Brian Hoyt- [O365],

    If the issue doesn't occur now, please help to monitor it, once it comes back, please feel free to contact us.

    Regards,

    Iry

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-11-27T17:59:55+00:00

    It seems to have fixed itself? Yesterday we got:

    Now today the emails are allowed through without issue. Can't explain.

    0 comments
  3. Anonymous
    2018-11-26T19:43:03+00:00

    Hi Brian Hoyt- [O365],

    According to my tests, the GIF and WAV file are not blocked by Outlook. May I know whether all this type of messages is blocked? You can rename the file to have a different file name extension see if it can help.

    If the problem persists, to better help you, I would like to collect more information for further analysis:

    1. You mentioned “On one machine”, may I know there is any other computer in your organization have the same problem?
    2. Is the recipient of this email the same user in your organization?

    Best Regards,

    Sylvie

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more