Junk mail already flagged?

Hello Barb,

I understand that you are having an issue with Outlook.com as your junk e-mails are labelled by flags instead of delivering it into Junk Email folder. I know how annoying this is and I wouldn't want it to happen to me either.

In order for me to effectively troubleshoot this issue with you, I need additional information from you:

1. Do you setup your Outlook email account on any email clients/devices?
2. Do you recall undertaking any recent change that could possibly result in this?
3. What are the troubleshooting steps have you taken thus far?

Just an overview: E-mails in Outlook come as pre-flagged if they are set as High importance.

They should not, however, be exempted from the purview anti-spam filters unless inbox rules override them.

Here are some of the things that you can do about it:

1. Mark the e-mail as "Junk"
2. Add the sender address to blocked senders list
3. Do not interact with the content in the e-mail
4. Use inbox/Sweep rules to manage spam

If you have setup your email account on other email clients/devices, you need to replicate the 4 aforementioned things on those devices as well.

Hope to hear from you soon,

Sincerely,

Sutharsan

References:

• https://support.office.com/en-us/article/custom...
• https://support.office.com/en-us/article/use-in...

It's usually because the spammer flagged them, but when they do, its usually just a few messages here and there, not every message. It sounds more like a bug in the filtering process. Is it still happening? If it is, I'll mention it to the product team.

Yes Diane, I'm afraid it is.

Thank you for your reply.  I was just browsing and saw multiple questions about the same problem.  I think maybe Microsoft forums haven't seen the size of the problem because it is hard to find where to place the question.

It's usually because the spammer flagged them, but when they do, its usually just a few messages here and there, not every message. It sounds more like a bug in the filtering process. Is it still happening? If it is, I'll mention it to the product team.

@ Sutharsan, thank you for your reply.  One thing I should note is that my address is still under 'hotmail', but it appears to be Outlook for all purposes.  Also, in your reply, it looks like you may have thought I said these pre-flagged messages were in my inbox.  They do however come to my Junk mail.  To answer your questions (if I understand them correctly)  1.) No, I have not set up my email on any other devices then my Windows 7 PC, and my iPhone.  2.) The original problem I noticed sometime in September. But I was one of the people who was caught up in the scammers found here. So, that is the only changes I have seen.  3) I haven't really done any troubleshooting about the problem because, once I realized I was being scammed I started trying to find an actual Microsoft Support person.  That is when the virtual assistant here gave me a phone number to call that I assumed was MS Support. Unfortunately it turned out to be a scammer that I paid $500 to find and fix all the problems in my computer, and put in 'the best security program Microsoft has'.  Since then I have been battling with Paypal to refund what I paid a scammer.  That has been ongoing since October 4th.

I did manage to find the Block Sender option and used it a few times, but we are talking about hundreds of junk messages pre flagged.  I never open any of these emails.  And the ones that sneak into my inbox, I either mark as spam or send it to whatever place it was trying to make me think it was valid. 

I have not though, checked my setting for my mail. Thank you for the reminder. I'll take care of that soon.  Also, I will check out the references you sent.  Unfortunately, this problem is more prevalent than I think MS Support realizes.  I have seen at least a half dozen people asking the same question, but in different groups and sub-groups.  It's a bit difficult to find the right niche for this problem. 

Thank you for your reply, and I think I have a bit of work to do to see if it helps.  If it does, I will share your reply to others who are having this problem.

Thank you again

Barb Morris

The messages are going into the Junk mail folder, correct? (I want to make sure I have the details down before sending a message to support- because they will ask. :))