I do think it's the Samsung device because this isn't the first time. See this: https://www.slipstick.com/outlook/moves-email-junk-folder/
and this: https://superuser.com/questions/1292349/outlook-email-sending-specific-internal-user-to-spambox
Outlook keeps sending safe senders to the SPAMBOX
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Anonymous
I found a thread from 2013 on this exact same issue. Just this week, a friend who I have been emailing for years to the same email address have been finding her email going to the SPAMBOX. I didn't know it for several days, but now after doing some digging, this is what is happening. I can't see any setting to TELL Outlook that this is a SAFE SENDER anymore, guess they changed that at some point. So, I created a special rule to route her emails to my INBOX but that is not a fix. I should not have to create a special rule to tell Outlook that her email is safe. It is a gmail account and the odd thing is another friend that is also usually in the same emails also has a gmail account and I am getting her emails just fine.
What gives Microsoft???? You guys made a change earlier this week that is mucking things up big time!!!
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Brian Tillman [Outlook MVP 2007-2019] 25,880 Reputation points Volunteer Moderator2018-08-25T18:04:23+00:00 -
Anonymous
2018-08-21T20:17:53+00:00 I'm having the same problem. Someone I've emailed for years is now redirected to SPAMBOX folder. I can move the emails to Inbox but within seconds they are moved right back to SPAMBOX.
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Anonymous
2018-08-23T18:55:23+00:00 For what it's worth and for anyone else coming across this thread, I also have a Samsung device. I don't know if that is the common denominator here but it may have some relevance. I do get my email on my phone, but mostly just to monitor incoming email. I rarely respond or do anything with the email on my phone- it's just too small to read.
I also deleted the Spambox and has appeared to eliminate the issue. Ironically, I found that same thread yesterday. So, we aren't crazy. ;-0
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Anonymous
2018-08-23T00:06:34+00:00 Brian,
I did not create it, nothing has been changed on my devices. Plus, one other person found this thread and reported the same issue- so something from Microsoft has made this change. It is present in the webmail version. My outlook only downloads the folders from the webmail.
And, as I stated, I only created a special rule to try and move it OUT of the SPAMBOX which did not work.
Please note as I stated in my original email, I have been emailing this person for years and then suddenly (with no changes on my side) her email was going to this SPAMBOX.
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Anonymous
2018-08-22T01:11:16+00:00 Ditto Jason. I move her email to my INBOX and "poof" within seconds, it is moved right back to the SPAMBOX. Even setting up the rules do not help. I just don't get it.