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I can't find unread messages!

Anonymous
2018-09-26T15:31:45+00:00

My inbox in Outlook says that I have several unread messages, but I cannot find where they are.  I have gone through the entire inbox and the group emails, and none are listed as unread.  Do you know how to remedy this problem, because I feel like I am missing important emails for my job.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-09-26T17:59:18+00:00

    Hi A. Cordes,

    Thank you for posting here. About this issue, please do following steps to filter the unread email: click on your Inbox folder > click on the Search bar > in the Search tab, select Unread (see below picture). Here is an article for your reference: View only unread messages.

    Moreover, if you have turned on Focused Inbox feature, then please check if the unread messages is in the Other tab.

    Hope above information helps. If you still cannot find the unread email, to better assist you, please confirm following questions:

    1. What troubleshooting steps have you done so far?
    2. Please check if you can find the unread email on your web mail app.
    3. Please provide us the version information of your Outlook client. See: File > Office Account > About Outlook.

    Regards,

    Jennifer

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  1. Anonymous
    2018-09-28T15:39:24+00:00

    When I typed "isread:no" into the search bar, the unread emails showed up, and I could read them.  I still have no idea where they were hidden, but this worked.  Thanks so much for the help!

    Sincerely,

    Anna

    3 people found this answer helpful.
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  2. Anonymous
    2018-09-30T03:01:11+00:00

    Hi Anna,

    Thank you fot getting back the result to me and I'm really glad to hear that my reply can help you figure out this issue. Please feel free to contact us if you have any other questions in the future.

    Wish you a nice day.

    Best regards,

    Jennifer

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  3. Anonymous
    2018-09-27T22:36:11+00:00

    Hi A. Cordes,

    Does everything work well now?

    Regards,

    Jennifer

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