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Outlook keeps sending safe senders to the SPAMBOX

Anonymous
2018-08-18T15:17:03+00:00

I found a thread from 2013 on this exact same issue.   Just this week, a friend who I have been emailing for years to the same email address have been finding her email going to the SPAMBOX.  I didn't know it for several days, but now after doing some digging, this is what is happening.  I can't see any setting to TELL Outlook that this is a SAFE SENDER anymore, guess they changed that at some point.  So, I created a special rule to route her emails to my INBOX but that is not a fix.  I should not have to create a special rule to tell Outlook that her email is safe.  It is a gmail account and the odd thing is another friend that is also usually in the same emails also has a gmail account and I am getting her emails just fine.

What gives Microsoft????  You guys made a change earlier this week that is mucking things up big time!!!

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2018-08-23T18:50:39+00:00

    Brian,

    I didn't create the folder either and nothing has changed. I have Outlook.com, Windows 10 mail app, and the Android Outlook mail app. I do also sync Outlook.com contacts via an Exchange ActiveSync connection to my phone. Another thread suggested this was from the Samsung Mail app (https://social.technet.microsoft.com/Forums/en-US/ee0bc4e3-5214-4e1c-bb25-922158aff540/quotspamboxquot-folder-in-outlook?forum=exchangesvrsecuremessaging).  I do have a Samsung and that technically utilizes the Exchange ActiveSync connection but I do not sync email. So the thread above doesn't really apply.

    I have confirmed that I have no rules or sweep that would do this.  I also confirmed that the offending email address was listed in my Outlook.com safe sender's list.

    I decided to remove my ActiveSync connection from my phone.  Email still went to the SPAMBOX folder.  Next, I deleted the SPAMBOX folder and then removed it from my deleted items folder.  I then reconnected my ActiveSync connection on my phone.  Now the original offending email account has no folder to send the email to so it stays in the Inbox.  I guess this means it's fixed but I have no idea where the SPAMBOX folder or whether or not it will come back.

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  2. Anonymous
    2018-08-22T01:10:02+00:00

    I can assure you I did not create that folder "SPAMBOX". This is something new added by Microsoft.  

    I am using Outlook 2013 desktop version most of the time.  All of my emails are managed through Outlook 2013 and have been for many years.

    And, just fyi- there is still a Junk folder.  There is email going to both folders, but the 1 person in particular is ALWAYS being routed to the SPAMBOX.  I'm tempted to delete this folder, have this person send another email and see what happens.  

    Very aggravating! ! ! ! !

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  3. Brian Tillman [Outlook MVP 2007-2019] 25,890 Reputation points Volunteer Moderator
    2018-08-21T20:31:15+00:00

    Outlook.com doesn't have a folder named "SPAMBOX". WHat are you really using?

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  4. Anonymous
    2018-08-21T23:30:51+00:00

    That's interesting.  I'm using outlook.com with and @outlook.com address.  I primarily access via https://outlook.com, the Android "Microsoft Outlook" app, and occasionally through Windows 10 Mail app.

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  5. Brian Tillman [Outlook MVP 2007-2019] 25,890 Reputation points Volunteer Moderator
    2018-08-22T23:32:53+00:00

    Outlook.com and Outlook for the desktop have a folder named "Junk Email" for the delivery location of junk mail. If you see "SPAMBOX", then something other than Outlook created it, unless you created it and have a rule that moves messages there.

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