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I sporadically have Outlook Webmail shortcuts stop working. Right now it is the "V" shortcut - Move to Folder. Many / most others are working - but I occasionally have this issue.
I am using Outlook.com and this is definitely happening, as I noticed the same problem recently.
The key "V" is the shortcut to move messages to a folder. It used to work both in the Inbox and within an email. Now it only works when selecting messages from the Inbox, but it does not work when you open the message. Other shortcuts, such as "R" to reply, is working fine as have always been.
Thanks for the reply - it is likely my most used shortcut!
If this is not the right Forum group - can you recommend out to tag it correctly? I don't see anything for Outlook.com specifically
Hi, yeah, as this is one of the most important shortcuts for me as well, I've raised this ticket in the relevant forum: https://answers.microsoft.com/en-us/outlook_com/forum/all/shortcut-to-move-message-to-folder-is-not-working/c4adc3ae-a8fc-443d-b3a4-0e18724a08e8
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Hi @Perry Gragg ,
Welcome to our forum!
Based my search, I didn't find "V" shortcut key to move emails to a folder. Did you create this shortcut key yourself?
To further identify the problem, do you have the same problem when using other shortcut keys?
And what's your account? Is it an Outlook.com account or Exchange account?
In addition, you can also try to test on other browsers to check whether the problem is related to the current browser.
If the issue is related to current browser, it is recommended that you could try to clear the chrome cache to check there're any differences. If it doesn't work, we suggest you try to uninstall and reload chrome.
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The "V" shortcut is used in the web to move messages to a folder. I think this is the supporting documentation for it: https://support.office.live.com/en-gb/f1/topic/3cdeb221-7ae5-4c1d-8c1d-9e63216c1efd?showContactUsNav=False&ns=OLWACB&version=16#bkmk_freqused
It used to work perfectly fine just a few days ago, but very recently it stopped working.
Hi @ christianokiss ,
Thanks for your reply!
Looks like the issue is more related to Outlook.com, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. It's suggested that you could post your case in dedicated forum for Outlook.com for more professional advice.
Thanks for your understanding and hope your issue would be resolved soon.
Understood, I will do that, then. Thank you!
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Can you please advise about the right place to report this issue? I can replicate it in multiple browsers.
Some keyboard shortcuts work: for example, hovering the mouse over the "archive" icon gives the tip "Archive (E)" and the "E" shortcut works.
However, the "move" icon shows the tip "Move (V)" and the "V" shortcut doesn't work. Similarly, "#" (Delete) does not work.