Share via

Receiving emails from Outlook re old ntlworld.com account

Anonymous
2018-11-02T09:12:51+00:00

Hi

I keep getting emails from Microsoft saying "It looks like we don't have permission to get email for ********@ntlworld.com. I have tried to  follow the instructions to rectify this but am struggling as I can't remember my password and can't find any way of retrieving it. Help please as I am receiving these emails daily now.

Thanks in

Lainie

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2018-11-02T14:00:58+00:00

    Hi Lainie57,

    Greetings. This is Alan Wu from Office 365 forum support and I am happy to assist you for your case here.  Please be noted that I have covered the domain in your post for protecting the privacy. 

    For your case, my understanding is that the emails should not be sent by Microsoft as I have checked the domain and found it is not a Microsoft one. On another hand, it might be some phishing email or spam email. So, my suggestion is not to click any link in the email or type your password in for avoiding the attack. And, you can try blocking the sender so that you won't receive these emails. For more information, you can refer to 

    https://support.office.com/en-us/article/block-or-allow-junk-email-settings-48c9f6f7-2309-4f95-9a4d-de987e880e46 (blocked sender in Outlook Web App)  Or https://support.office.com/en-us/article/block-a-mail-sender-b29fd867-cac9-40d8-aed1-659e06a706e4 (blocked sender in Outlook). 

    Regards,

    Alan

    2 people found this answer helpful.
    0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-11-06T14:40:37+00:00

    Hi Lainie57,

    Please feel free to let me know if you have any further concern. If so, I will be glad to further assist. 

    @ Ron, thanks for your input here. 

    Regards,

    Alan

    0 comments
  2. Anonymous
    2018-11-02T14:57:07+00:00

    PS: Did you setup your Office 365 for Business with a Microsoft Account using the NTLWORLD email and password?

    0 comments
  3. Anonymous
    2018-11-02T14:39:46+00:00

    Lainie

    As per Alan's post be very careful. DO NOT FOLLOW ANY INSTRUCTIONS.  Microsoft will never send you emails to log onto your NTLWORLD account.  You can logon to  My Virgin Media and then into your NTL Account.  If you cannot logon you can telephone Virgin Media 150 or 151 if you have a virgin media telephone service or 03454541111

    All the above only applies if you have a ntlworld account with  Virgin Media.

    0 comments
  4. Anonymous
    2018-11-02T10:16:07+00:00

    You would need to contact Virgin Media support/Forums if you have lost the mail password or have connection problems

    https://community.virginmedia.com/t5/Email/Re-Get-acces-to-old-ntlworld-com-email-account/td-p/3859515

    0 comments