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Microsoft Support and Recovery Assistant for Office 365

Anonymous
2018-08-21T03:25:39+00:00

My Office 365 on my laptop was working perfectly and recently started slowing down and locking up. I just noticed this app on my laptop. I assume our IT person (who is not very savvy) installed it. Is it a Microsoft tool? Does Microsoft recommend it?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. DaveM121 871.8K Reputation points Independent Advisor
    2018-08-21T07:34:10+00:00

    HiGeralyn

    Yes, Microsoft Support and Recovery Assistant for Office 365 is a legit Microsoft tool, it is generally used for finding problems with Outlook.

    If you are still having issues with your Office configuration, try running a quick repair on that:

    follow these steps to perform a full repair of your Office installation . . .

    Open Control Panel - Programs and Features

    Click Microsoft Office in the list of installed applications

    At the top, click 'Change'

    On the resulting dialog, click 'Repair' - choose the quick repair option, of that does not resolve the issues, choose the Online Repair, it is a comprehensive fix

    That should fix any issues with your Office Installation . . .

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  1. Anonymous
    2018-08-22T06:28:35+00:00

    Thank you DaveM121!!!

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  2. Anonymous
    2018-08-21T03:52:44+00:00

    Sorry to heard it. Can you explain a little bit? Could be an app or different causes?

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