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Outlook sync issues following email migration from Gmail to Exchange

Anonymous
2018-11-27T01:05:33+00:00

I recently migrated my email (I am currently referring to only one mailbox) from Gmail to Microsoft Exchange. Everything seems to work fine in Outlook Web Access, but I am having the following issues with the Microsoft Outlook Application:

  1. I am showing all the folders from my Gmail account, but they are all empty, with the exception of the inbox
  2. If I delete an email in Microsoft Outlook, it does not actually delete off the exchange server, and still appears when I log into OWA and even when I log back into the Outlook Application

Since these both seem to be sync issues, I am hoping they are related. I have been working on this for days, including opening tickets to work with Microsoft Support as well as scouring the web for possible fixes. 

A few helpful details:

-I am using the latest version of Outlook (I even just reinstalled it), downloaded from Office 365 Business Premium

-I am on Windows 10

-My Gmail account was previously accessed through MS Outlook, so I exported a PST file, and imported it again to the exchange server

-I am not a tech expert, just your average entrepreneur (so please try to keep any recommendations simple if possible)

Here are some of the things I have tried:

-Exporting the PST file again and re-importing it

-Deactivating Cached Exchange Mode in my profile

-Built a new profile with deactivated Cached Exchange Mode and tried to import the PST file there

-Removed .ost files

-Re-activated Cached Exchange Mode (with "All" selected for download emails from the past), went to Properties in an individual folder and Cleared Offline Items

-Reset View in the folder

-Set the filters to received by and sent by me

-Uninstalled and reinstalled MS Office

-Downloaded and ran the Microsoft diagnostics app, but it did not come up with anything

-In desperation I tried manually copying and pasting the emails, but that didn't work either

I am sure I also tried a few other things that I am missing.

Does anybody have any suggestions?

Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-12-04T22:43:52+00:00

    Hi Brittany Haas,

    Did you change the IPF.IMAP to IPF.Note for every folders?

    In addition, please go to View > Change view and change the view to IMAP messages and see if it helps.

    Best Regards,

    Huni

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  2. Anonymous
    2018-11-28T10:38:12+00:00

    Hi Huni,

    I did not have a .exe file in the zip folder I had, but I figured out I was downloading the wrong thing. I had selected "Download Archive," but instead needed to select "April 2017 of MFCMAPI and MrMAPI" and then select the MFCMAPI for my processor (64-bit). It was a very tedious task updating the Container Class property for each individual folder, but it worked!!! I have done several checks to make sure all the emails are there, and so far so good. This also seems to have resolved the sync issues I was having, where when I deleted an item in my Outlook Inbox, it didn't delete it on the server. I'm elated. Thank you!

    I still have one challenge (which I am not nearly as stressed about as I was the other), that I had 3 Gmail  inboxes in Outlooks, and the .PST folder should have been made for all three. I have all the content from my main inbox, but now I have to hunt down the emails from the other two inboxes (which were much smaller). Ideally, I would like to import that data into 2 separate shared inboxes, but I am not certain that is possible.

    Thanks again!

    Brittany

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  3. Anonymous
    2018-11-28T09:34:06+00:00

    Hi Brittany Haas,

    Could you find an .exe file after extracting the zip folder?

    If so, please double click on the .exe file > Session > Logon > select the mail profile > Double click on the problematic mailbox > expand the Root – Mailbox > IPM_SUBTREE > Select the folder that you wish to fix > Double click on the PR_CONTAINER_CLASS property > Change the IPF.Imap value into IPF.Note in the Ansi field

    Best Regards,

    Huni

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  4. Anonymous
    2018-11-27T10:08:11+00:00

    Hi Huni,

    Thank you very much for your reply! I have tried to "Clear Offline Items" at least 10 times in the past days, maybe more. I rant the SCANPST, it found errors and repaired them, but still didn't fix the problem. After that, I tried to Clear Offline Items again, but that has not made a difference.

    Last night after I posted, I noticed the OffCAT tab in Outlook and ran the scan. This may have identified the issue with "the folders in the Exchange mailbox were created by using an unrecognized class of type IPF.Imap" The screenshot from the scan is below. I then have tried three times to follow the directions provided here: https://support.microsoft.com/en-gb/help/3050475/you-can-t-view-mailbox-folders-on-an-exchange-activesync-or-outlook-cl, but only end up with a zip folder, and can't find the "Tools" menu mentioned in step 2.

    Regarding the article to migrate emails, I started the process with a Microsoft Technician on the phone, so I did not initially refer to the article. Unfortunately, this call was interrupted, because I had to get off the phone and call GoDaddy for help connecting the Domain. We never connected again, and only got so far as to export my .PST. I tried to import the PST myself, and then have connected with various technicians since then who have helped me with bits and pieces of the process.

    I have since; however, reviewed the article various times. The article isn't 100% relevant, as this is not a batch migration. But, I have not done Step 4, because I can't figure out where this Exchange Admin Center is. I am not sure if this is the issue, since Gmail was already connected in my Outlook, and I have been using Gmail with my Outlook for years, but I would love to give it a try if you can tell me where to find the Exchange Admin Center.

    To answer your other questions...my version of Outlook is Version 1810 (Build 11001.20108 Click-to-Run). A screenshot of the product information is below. I am working on Business Premium 365, cloud-based, and I run Office on my computer through the desktop applications.

    Thank you again!

    Kind regards,

    Brittany

    ---PII has been removed by moderator---

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  5. Anonymous
    2018-11-27T09:14:15+00:00

    Hi Brittany Haas,

    For your problem, I suggest you try the following steps:

    1.       Right-click the folder, and then click Properties.

    2.       Click Clear Offline Items, and then click OK.

    3.       On the Outlook ribbon, click the Send/Receive tab.

    4.       Click Update Folder.

    If it doesn’t work, please try using the SCANPST tool to repair your Outlook data file and see if it helps.

    If the issue persists, to better help you, I’d like to collect some detailed information as below for further investigation:

    1.       What's the version of your Outlook? You can provide us a screenshot about your product information. (File > Office Account > Product Information)

    2.       What’s your current environment, exchange hybrid, on-premises exchange or Office 365 pure cloud?

    3.       Did you refer to this article to migrate emails from Gmail to Office 365?

    Best Regards,

    Huni

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