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Issues using Webex meeting plugin for MS Outlook for Mac

Anonymous
2019-03-12T19:22:12+00:00

My Webex meeting icon seems to have disappeared from Microsoft Outlook for Mac v16.22.1 - macOS Mojave. I am wondering if the upgrade to Mojave caused the plugin to disappear. I have reinstalled it, but now I keep getting permission errors. Does anyone know if there is a compatibility issue with Webex and Mojave, specifically in regard to MS Outlook for Mac?

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2019-03-26T14:37:16+00:00

    Update on the MS Outlook/MacOS/WebEx issue - I finally have it working again. Had to open a case with Cisco support. They sent me a new version of Webex Meetings to install. After much ado (the file kept getting quarantined), i finally got the version to install and now it is working again. The version of WebEx meetings that I am running is 39.2.0.525

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  1. Anonymous
    2019-03-13T03:05:27+00:00

    Hi APryan66,

    Please try to update your Office - Outlook> Help> Check For Updates.

    If the issue persists, please contact our related team - Outlook for Mac In-app support. The engineers in the team will provide you with the best suggestions for this kind of problems. Outlook> Help> Contact Support.

    Thanks for your understanding.

    Best regards,

    Nemanja

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  2. Anonymous
    2019-03-12T19:51:25+00:00

    Thanks for letting me know. It could be a permissions issue. Hope all is sorted out :).

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  3. Anonymous
    2019-03-12T19:50:07+00:00

    Thank you for your input. I walked through the steps you suggested (I had actually already done this one, which is how i was able to get the Webex icon back) but I am continuing to have access issues. I have a call into your MS Office administrator - not sure it is a permissions issue, but will see.

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  4. Anonymous
    2019-03-12T19:34:23+00:00

    Hi

    Thank you for reaching out to us. I'm so sorry you are facing issues!

    My name is Margarida, I'm an Independent Advisor.

    May I suggest that you follow the procedure recommended here by Microsoft:

    https://answers.microsoft.com/en-us/msoffice/fo...

    Hope this helps! If this still persists, please let me know.

    Looking forward to hearing back from you.

    Thank you, have a great week!

    Margarida

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