Share via

Report Message Add-In - "Report message is working on your request"

Anonymous
2019-07-17T15:52:33+00:00

Hello,

We have enabled and deploy the Report Message Add-In a few months back for our Exchange Online users.  The add-in was successfully installed to uses Outlook (Outlook 2016) and seemed to be working without any issues.

As of recent, when a user attempts to submit a message as spam, Phishing, Not Junk, it does not work...

The email message will show a status of "Report message is working on your request" and never process it.  However, if we go into OWA and perform the same steps, it appears to work.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

7 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-07-24T09:17:17+00:00

    Hello DT_007_DT,

    Please feel free to let me know if you have any update on it. 

    Regards,

    Rick

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-07-22T14:05:52+00:00

    Hello,

    This is the outlook add in that is deployed via O365 Serves & Add Ins.

    Running Outlook with Cache-mode off appears to work as well via OWA.  However the following two alerts show up in the message while its attempting to process:

    First message....for a brief second

    Followed by.....

    And the message was removed from the inbox and moved into the Junk folder.

    As for disable the Outlook add-in....we have it being deployed to "Everyone" via O365 Services & Add-ins

    Outlook version below:

    Thank You

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-07-21T14:39:57+00:00

    Hello DT_007_DT,,

    So the issue only happens to one specific user in his Outlook desktop client now. Regarding to this issue, I suggest you try the following methods to see if it helps:

    1. Turn off cached mode and check how it goes.
    2. Please re-enable the add-in for this specific user and double check whether it works now.

    If the issue persists later, I want to know the version number of the user’s Outlook client. Go to File->Office Account and capture a screenshot of the interface. Make sure the Outlook version is the same as the unaffected ones.

    Regards,

    Rick

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-07-19T09:36:16+00:00

    Hi dominic,

    This is the office addin that syncs with the mailbox, not the com addin? (The com addin is deprecated and should not be used.)

    Does It work better if you run outlook as administrator?

    Hi - having the same issue.  Suggestion for running as admin did not help.

    Same exact thing.  Hit 'report' - 'report message is working on your request' at the top of the message in Outlook behind the report window.

    Never goes away - never gets reported.  You can close the 'report' action window - immediately go into OWA, find same message, 'report' and it works immediately.

    0 comments
  5. Anonymous
    2019-07-17T15:59:46+00:00

    Hi dominic,

    This is the office addin that syncs with the mailbox, not the com addin? (The com addin is deprecated and should not be used.)

    Does It work better if you run outlook as administrator?

    0 comments