"Search People" box does not find existing contacts

Over the past 15 years I have added new clients to Outlook by selecting New Items and Contact.  A blank contact form would appear.  I would put in the new client's name and information and save.  I have saved over 2000 contacts since then.

When I started using Outlook about 15 years ago, all that I needed to do to look at a client's contact card was to simply put the client's name in the Search People box and select the name as it self populated, and the client's Contact Card would appear.

That changed about 6 years ago, and for some reason, it has became a cumbersome multi-step task to pull up a client's Contact Card.  I now have to put my client's name in the search people box, select the name as it self populates, and a small little white "card" appears, with a small amount of information on it. This card is normally useless because it does not contain the information that I need off of the actual Contact Card.  So I then select the 3 little dots on the card, and hope to see the selection "Edit Outlook Contact" appear.  If "Edit Outlook Contact" does appear, then I have finally made it to the Contact Card, which will have the info that I am needing.

The problem is that often the selection "Edit Outlook Contact" does not appear.  Instead the selection "Add to Outlook Contacts" appears.  It does this even on contacts that have been added for years.  If you click on the address book or go to the contacts pane, you can find the contact there, click on his name, and the contact card will come right up.

Why is this happening? Why does the "Search People" box not find contacts that you are storing on Contact Cards in Outlook?

Than you for working with me Kyrie_O.

Sometimes if I click "View Profile" it will take me to the Contact Card.  Sometimes it will not, but instead when I click "View Profile" a "SharePoint" option pops up.  If I click "SharePoint" it opens up a page on my browser that says something about something not being found in Share Point.

As an example, I have a client that I have had in Outlook for years named Kenneth ____.  A few years ago I added Kenneth to Outlook by clicking New Items and clicking on Contact and a blank Contact Card appeared.  I then filled out and saved his Contact Card.

Here is his Contact Card:

This Contact Card is what I need to look at often for a client.  I probably need to look at different client's Contact Card at least 20 times a day.  It could be any one of over 2000 client Contact Cards that I have that I need to look at.  I have important information on these cards that I often have to quickly refer to.  Outlook has made it difficult to pull up these contact cards.

I attempt to get to a client's Contact Card by first typing his name in the "Search People" box.  Using Kenneth as an example:

Kenneth's name self populates and I click on it.  Then I click on the three dots and I get this:

Well... I don't want to add him to my contacts, because he is already in my contacts, as seen by his Contact Card that I showed earlier.  What I want to do is look at his Contact Card that already exists.

When I click on "View Profile" there is no profile of him that appears, I just get an option to click on "SharePoint."

If I click on "SharePoint" it opens my browser and I get this:

Just a dead end.  Nothing at all about Kenneth or his Contact Card.

Other quirky things also happen in the search people box.  I have another contact Rick G_____.  I have a Contact Card that I filled out for him years ago.  Only one Contact Card.  But if I put his name in the Search People box his name shows up twice: 

Why does his same name show up twice?  This happens with several of my contacts, their name appears twice.  I have some contacts that appear three times when I put their name in the Search People box.

Here is where another difficulty enters the picture.  If I want to quickly look at Rick's Contact Card, which one of the names above do I pick?  Normally by selecting one of the names above, it either take me down the path to get Rick's Contact Card, or.. it will take me down the dead end path to that SharePoint selection.

Which Rick G___ name above do I pick? There is no little icon or anything beside either of Rick's names to indicate which one will take me down the path to getting Rick's Contact Card, or down the dead end path to SharePoint.

I usually breath a sigh of relief if I happen to select the right name the first time, because if you do not select the right one, you have to move close what you are doing, move your mouse/cursor back up to the Search People box, and start typing his name again, and hope to pick the right one then.

Thanks for your help!

Hi William1965,

According to my tests, all the users of your Global address list can be searched in this search box. If the user you searched has already existed in your own contact list, the Edit Outlook contact will appear. Can you see the contact option if you click the View profile?

And if you click “Add to Outlook contacts” then search for the user next time, can you see the “Edit Outlook contacts” option?

Hi Kyrie_O,

The person that I am searching for is in what I believe is my personal contact list.

Here is a photo of the list that I can find my contact it.  In blue is the list that I can find the person in.  I can find the name in the list below, double click on the name, and his contact card will pop up.

Hi William1965,

Greetings. May I know whether the contact exists in your global address list or in your personal contacts list? If the person is in the global address list, you have to add him to your own contacts list then you can edit the contact card. If he is in your own contacts list, can you open the contact card by double clicking on his name of your contacts list?