Rules do not match

I've been experiencing this same issue. I believe I fixed the issue, thought I'd share the steps I took to see if they work for you too:

1. Open "Manage Rules & Alerts..."
2. For "Which rules do you want to keep?" chose "Server"
3. Export rules through "Options" > "Export Rules..."
4. Import rules through "Options" > "Import Rules..."
5. Select "OK" from Options dialog, and select "Apply" on Rules and Alerts dialog
6. Outlook crashed for me and restarted with the issue resolved

Curious if these work for anyone else.

Chad

I offer these additional details that might help Microsoft to diagnose the issue:

Initially, in early January, the rules showed completely coordinated and synchronized in my Outlook MS Professional Plus — and also in my Outlook Live account —but performed quite irregularly and the rules were being applied very incompletely (“hit and miss” … but “missed” most of them).

I could run them from both programs (Outlook in MS Office Professional Plus — and also in my Outlook Live account) but the results were always the same (very incomplete “hit and miss” … but mostly “missed”).

I patiently waited, hoping that the RULES program would eventually “learn” and begin to perform accurately.  Instead, after about 10-days (last week) the rules completely vanished from the ‘Rules Window’ in Office Professional Plus and this message appeared on the bottom of the window: "There are rules created with a different version of Outlook or Outlook Web Access that are not shown.”  The statement, however, is incorrect, as the two programs (Outlook in MS Professional Plus and Outlook Live) have been completely coordinated and synchronized since 2010, with no errors to report.

The rules in OUTLOOK LIVE, however, did not disappear last week (like they had on MS Professional Plus) but continued to exist, as they exist still now.  However, like before, the rules continue to perform very incompletely “hit and miss” … mostly “missed”. 

Then, AMAZINGLY, this past weekend (25-26 January) THE OUTLOOK LIVE PROGRAM CREATED SIX NEW RULES BY ITSELF (!!)  The program also re-organized the 'run-priority' of the 6 new rules, and each time that I restore my original 'run priorities" it continues to re-organize then again!  

Seeing that the 6 new rules are along my same ‘rules-scheme’ (Junk Domains and Social Media) I did not remove the 6 new rules ... they're still there today.

The statement in the blank ‘Rules Window’ of MS Professional Plus was somewhat encouraging by saying that "There ARE RULESCREATEDwith a different version of Outlook or Outlook Web Access****THAT ARE NOT SHOWN” — which also confirms the rules still existing in Outlook Live.  So I began using the IMPORT RULES window and I’ve been doing it all week … to no avail.  I also imported DIAGNOSTICS from OUTLOOK OPTIONS>ADVANCED and I tried those with the "rules window" ... but still to no avail.

Strangely, the rules continue to work, but less than about 2% efficiency, and I can't RUN the rules as I did in early January because the 'RUN RULES BUTTONS' in both programs have disappeared completely.

Although my problem with Outlook is similar, its features are different and may help to identify a critical issue within the Outlook program, thus might help in its diagnosis.   Here is a copy of my original question:  ..."..."I have had MS Office Professional Plus 2010 and I've had it since 2010.  Likewise, my email program is MS Outlook 2010.  So why don't my email RULES not work?  The RULES-WINDOW says that there are rules created with a different version of Outlook or Outlook Web Access that are not shown" ..." ... but that is not true!  It's an error within MS Outlook.

Hi Alex Chaput,

Thanks for your post and let us know above information. 

As mentioned in the article you shared above, this is an known issue and our related team has realised it and is working on it currently. Once there is any progress of this issue, our related team will update the article, you can monitor this article to get the latest updates of this issue. We are sorry for the convenience, your understanding will be highly appreciated.

If the user needs to edit a rule he created before the issue is finally resolved, he may try to capture a screenshoot of this rule, then try to create a new rule based on the rule he want to edit from the Outlook web APP and only enable the later one to see if it works.

We apologize again for any troubles this issue has brought to you, looking forward to your understanding.

Best regards,

Jennifer