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Locked out of hotmail due to 2 part verification

Anonymous
2020-01-31T09:28:14+00:00

I have forgot my password for my main hotmail account. Though can still access it via my phone.

It is set up to need 2 part verification.

However i recently got a new phone and phone number thus the "microsoft authenticator" no longer has that account stored in it ... and the phone number is not the one linked to the account.

I can still access the linked hotmail account, but this is only 1 part of the verification.

It seems an impossible task to contact Hotmail/Outlook direct ... so any suggestions how i can get this resolved.

Either to cancel 2 part verification, link my new number to the account etc....

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2020-01-31T22:23:05+00:00

    You people are not here to help.

    I had a livechat with your colleague and informed him i could still access the account via my phone.

    He informed me to fill out the form, telling me i would still be able to access my account via the phone.

    This is not the case .... now i am 100% locked out of the account ... and cannot get access to my emails for 1 month.

    Your company is going to put me out of work, and lose me many 1000s of pounds.

    Ive had this account for over 20 years and this is the best you can do.

    At least i know never to use hotmail or Microsoft ever again.

    Utterly useless customer service, the worst i have ever know.

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  2. Anonymous
    2020-01-31T22:57:44+00:00

    PLEASE PLEASE PLEASE....Outlook, give us ANSWERS to getting OUR emails. You are to be a reliable company. Do your job and give us what is ours. The memories, the contacts, the relationships we have built through emails using Hotmail for YEARS!!!!

    I had pictures of my father who has passed away, memories of my family tree thru emails. I have spent years collecting information for my family tree. Using my hotmail account. I had two email accounts with Hotmail. Thinking my emails were SAFE.....

    HELP HELP HELP/////////PLEASE PLEASE

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  3. Anonymous
    2020-02-01T00:07:48+00:00

    Yes I am sorry to hear you have had to deal with mircosoft/hotmail **** too. I called their 877-696-7786 support hotline to get help. 

    After being hold the guys still can't help me. He hardly spoke english. Hard to understand what he was saying. Tells me to fill out form account.live.com/acsr. yet it will not take my hotmail account email address.

    THIS INFORMATION doesn't help...

    Sad we relied on Hotmail for our information and they trashed it all.

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  5. Anonymous
    2020-01-31T09:33:41+00:00

    Hello MrT8,

    I am sorry to hear that you are logged out of your Microsoft account. I know how alarming this is, no worries, I am here to help you to resolve this issue.

    I find that this article may be relevant to you: https://support.microsoft.com/en-us/help/12429/...

    I suggest you to reset your password.

    Recover your account » https://go.microsoft.com/fwlink/p/?LinkId=242000

    Let me know if it works.

    Regards,

    Sutharsan

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