Hi Nicholasem,
Glad to assist you sir. Since you have tired the related setting, we recommend you attempt the following to create a new outlook profile, you may consider backup any important outlook data before doing so , kindly refer to this document
So, to create a new profile, you can follow the procedure below (You can delete the previous profile):
- Select the Windows icon, type Control Panel in the search box and select it.
- In Control Panel, search Mail, and select it.
- The Mail icon won't appear unless you have Outlook installed and have run the program at least once. The Mail Setup dialog box opens.

- Click Show Profiles.
- Click Add.
- Type a name for the profile, and then click OK.

- Add an e-mail account to use in your profile by following the directions on your screen.
Then, using the new profile to see if this pop out check name still showing.
Kind Regards,
George