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How to fix "Operation cannot be performed because message has been changed" message. when using Outlook and Gmail.

Anonymous
2020-04-21T11:53:43+00:00

Over the last two years, I have been using Outlook 2013, now Office 365. I've been experiencing an ongoing issue where I receive this message "Operation cannot be performed because message has been changed" message.  Typical scenarios: 1) A new email arrives in my Outlook inbox. I preview, or read the email. I attempt to delete the email. Operation cannot... message appears.  I either type a new email, or reply to an email, go on to another task leaving the draft until later. When I return to the draft email, complete the email, and attempt to send the email, Operation cannot... message appears. I also cannot even save the draft, same error message. This is the worst part of this bug, as I've wasted/lost the time effort spent on the draft email.

I have run the Office repair utilities. I have tried unchecking the email cleanup boxes, and a variety of fixes recommended on these Microsoft answers communities. I've noticed sometimes when I come back to a message, it does allow me to move/delete the message. It's like there's a sync issue that needs time to resolve. However, nothing appears to work when a draft message gets hung in this loop. I have to start over with a new reply email.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-09-27T15:12:07+00:00

    Hi,

    A client recently moving from office 2010 to 365 using gsuite hosting is experiencing the same problem. The primary issue is, when replying to an email attempting to send will give the same error. 

    I have not been able to test the solutions here yet, but will update when I do.

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  2. Anonymous
    2020-09-19T00:50:18+00:00

    Same problem.  I just got Office 365 and never had problem with Office 2010.

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  3. Anonymous
    2020-09-10T11:57:54+00:00

    I have Office 365 and was having this same problem.  I found this solution worked for me:

    Go to Options > Mail > Conversation Clean Up > and uncheck "When a reply modifies a message, don't move the original."

    Hope this works for you!

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  4. Anonymous
    2020-09-05T02:17:07+00:00

    If you are lucky!

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  5. Anonymous
    2020-09-04T08:00:29+00:00

    Does anyone here not use ESET antivirus?

    They say that there are problems.

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