Share via

Does Microsoft contact their clients or users via WhatsApp?

Anonymous
2020-05-17T19:45:46+00:00

When i try to sign in to my outlook email I get the confirmation code in both my mobile messages app and WhatsApp, does Microsoft contact their users via WhatsApp using random phone numbers like the number with which i received the confirmation code (an Indonesian number)? if not does that mean that my phone is hacked?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-17T20:47:41+00:00

    Thank you for your reply.

    How did you sign in to your email account? Can you post the link that you used?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-05-17T19:57:02+00:00

    Hi ,

    I’m Mel, an Outlook.com user, and Independent Advisor. I'd be glad to help.

    Microsoft will only text you using your registered phone number, and the text can only have the following information:

    1. A text with a help link.
    2. A text with a security code.

    For more information, please click the link below:

    https://support.microsoft.com/help/12377/micros...

    If you have set your mobile number to the Whatsapp app, the app may have just synced the text message received to your phone number.

    Did you used the code?

    Did you turn on the two-step verification feature of your Microsoft account?

    Feel free to post back. We'd be glad to assist you further.

    All the best,

    Mel

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-05-17T23:16:31+00:00

    Thanks again for your reply.

    If you received the security code to your default text messaging app right after you signed in to your account, you may be receiving a legit text message from Microsoft, and what you're seeing on the WhatsApp might be just a glitch or a setting on the app itself.

    Rest assured that your account is safe since you already turned on the two-step verification and changed your account password.

    Let us know if you have further concerns.

    Kind regards,

    Mel

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-05-17T21:13:27+00:00

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-05-17T20:38:39+00:00

    thank you so much fo your kind answer

    1. yes am using my mobile number in WhatsApp
    2. yes I used this verfication code and was able to connect to my email, then I reinforced the security of my account by changing the two step verification method from the code to the microsoft authentificatoe application, after a few seconds i got this message in my WhatsApp from an indonisian number

    0 comments