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outlook notifications no longer work to open the email being notified of, started after recent MS update...

Anonymous
2020-07-02T20:55:04+00:00

The specific problem is there is no spot on the new notifications from outlook where you can click to open the email you are being notified of?

But this used to work for many years. We are going backwards with this change. What can be done to fix it for us?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-08-25T09:26:43+00:00

    I believe I'm having the same problem but can be more specific. For a decade, clicking on the email desktop alert would open that email and bring it to the front of all open programs. This made sense: if I see an alert and don't click on it, I've decided I'll get to that email at a later time, in my inbox. If I click on it, it means I need to deal with it NOW.

    For the last 2ish months, this logical behavior has changed. Outlook still opens the email when I click on the alert, but it does so BEHIND nearly every other open application. Now I need to stop what I'm doing and fish it out of my stack of programs I'm working on. If I've got to go through that extra fishing expedition, how is that any better/more efficient than just going back to my Outlook program.

    So my question: how do I revert Outlook to the old system, where clicking on a desktop alert not only opens the subject email but does so IN FRONT OF all other applications.

    this is an absolutely perfect explanation of the issue. Please address this. It's quite frankly dumb what you've done with this particular notification.

    Yep, this is exactly the problem I have - clicking a notification opens the email in a new window, but in the background, so I have to then mouseover the icon and switch to the newly opened email window. Ideally, clicking the notification should open the email as the active window. Please fix!

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  2. Anonymous
    2020-07-08T11:51:06+00:00

    So this isn't just him- I also have this exact same problem. I get an outlook notification as a pop-up. It catches my eye, so I click on it. In the past, as he stated, this would normally open the email that the notification was from. It no longer does this. It just flashes the outlook and I have to go to outlook to see the message.

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  3. Anonymous
    2020-08-21T16:23:55+00:00

    I believe I'm having the same problem but can be more specific. For a decade, clicking on the email desktop alert would open that email and bring it to the front of all open programs. This made sense: if I see an alert and don't click on it, I've decided I'll get to that email at a later time, in my inbox. If I click on it, it means I need to deal with it NOW.

    For the last 2ish months, this logical behavior has changed. Outlook still opens the email when I click on the alert, but it does so BEHIND nearly every other open application. Now I need to stop what I'm doing and fish it out of my stack of programs I'm working on. If I've got to go through that extra fishing expedition, how is that any better/more efficient than just going back to my Outlook program.

    So my question: how do I revert Outlook to the old system, where clicking on a desktop alert not only opens the subject email but does so IN FRONT OF all other applications.

    this is an absolutely perfect explanation of the issue. Please address this. It's quite frankly dumb what you've done with this particular notification.

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    7 people found this answer helpful.
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  4. Anonymous
    2020-08-21T15:40:25+00:00

    I believe I'm having the same problem but can be more specific. For a decade, clicking on the email desktop alert would open that email and bring it to the front of all open programs. This made sense: if I see an alert and don't click on it, I've decided I'll get to that email at a later time, in my inbox. If I click on it, it means I need to deal with it NOW.

    For the last 2ish months, this logical behavior has changed. Outlook still opens the email when I click on the alert, but it does so BEHIND nearly every other open application. Now I need to stop what I'm doing and fish it out of my stack of programs I'm working on. If I've got to go through that extra fishing expedition, how is that any better/more efficient than just going back to my Outlook program.

    So my question: how do I revert Outlook to the old system, where clicking on a desktop alert not only opens the subject email but does so IN FRONT OF all other applications.

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    6 people found this answer helpful.
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  5. Anonymous
    2020-08-16T14:09:43+00:00

    Same issue here...

    Let me know if there is anything else needed to trouble shoot this.

    Thanks!

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