Outlook Contact address - no results

Diane.

I have taken the liberty of putting together a few screenshots, in an attempt to show you the problem I am having.

The screenshots are pictures (poor quality) but it was the only way I could attach them - sorry.

Screenshot 1;

Shows my Outlook Inbox layout, as I see it/have t set-up.  To go to contacts, I click on the people icon, which is at the bottom left, 2^nd^ icon in.

Screenshot 2;

Illustrates the above.

Screenshot 3;

This offers the initial view of my Contacts/Address book, showing a number of the already ‘saved’ contact details, in a list format.  A Siemens contact/address being at the top of the list.

Note: 396 Contacts are indicated (bottom left).

Screenshot 4;

This shows that I have entered ‘Siemens’ into the ‘search box’ – but it comes up ‘no results’.

This happens regardless of who – or how - I search for contacts.

I can however, pick up contact addresses if I scroll down to a letter, find the contact I want and by clicking on it the details are shown in the screen – just as it shows Siemens details (Screenshot 3).

Screenshot 5;

However, if I go to my Inbox, click on ‘New Mail’ and enter details into the ‘To’ box, email addresses are found and populate as necessary.

Sorry to elongate this issue, with all the screenshots, but I am hopeful that this explanation may help you – to help me.

I am of the opinion that this issue has only come to light since I carried out the recent Windows 10 update to Version 2004.  Thinking about it though, I believe I had some minor issues, similar to this, when I carried out a smaller update – about 6 months ago – but decided it ‘was me’ and lived with it!

If you raise this as a big with Microsoft/Windows, will you get the feedback and let me know - or will it come to me?

Thanks for your help,

Jim

[removed pii from images - moderator ]

Diane.

Thanks for your help - rally appreciated.

Not sure what you mean by change the search scope - either to or from current folder, sorry but I am not so 'IT' literate.

Just to confirm:

My outlook mail is working fine.

If I wish to send an email, I open up a new mail and when I start ti input the contact, the email address loads fine and when I complete the email I can send without issue.

The problem I have is that when I want to look for a contact, in the Address Book - so I can see their full details (name, company, address, telephone number, etc) - it just comes up 'no results'.  Even though I know for a fact they are in there!   That is the problem.  This has only been happening since I upgraded Windows 10 to Version 2004.

Sorry for stating this again, but just though it may be worth repeating.

Diane.

Thanks for your quick response.

However!!!!  While trying to solve this issue myself I have somehow clicked the working offline tag and I can now not remove it!!

Could you advise me as to how to 'get back online' - please?

I can then try your initial reply.

Jim

Hi Jim,

Do you receive any error messages? Or just the no results message?

You are searching in Outlook desktop software? If so, which version and build of Outlook are you using? See File, Office Account for the information.

If Outlook desktop: Are you searching in the Contacts folder in the People module, opening the address book dialog and searching or using the Search people field? (1, 2, or 3 in my screenshot.)

Click the working offline button once and wait a few minutes. The working offline indicator in the status bar will go away.

Note that the icon has a red x as part of the design. The background is gray when you are working offline and the status bar will say working offline.