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Someone keeps trying to reset my email password

Anonymous
2020-06-13T03:51:21+00:00

I am getting 7 digit code emailed to my other email. This is the third time this is happening. 

What can I do to protect my account?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2020-06-13T03:58:10+00:00

    Hi PadmanabhanMuthusami,

    Thank you for reaching out.

    I’m Mel, an Outlook.com user and Independent Advisor. I'd be glad to help.

    If someone keeps trying to request a password reset, your email address can be fetched by malware, phishing emails, or attacking Internet sites.

    Run anti-virus/anti-malware scans on your computer. Make sure not to post your email address publicly or subscribe to suspicious web pages.

    Those request can be annoying, but it's not something that will compromise your account right away. No worries, as long as the person who's trying to reset your password doesn't have access to the requested security code or to your account password, they can't change your password or access your account.

    You also have an option to change the alternate email address associated to your account so they can't use your alternate email account to send a password reset request and also for you to stop receiving their request.

    Also, I strongly recommended to turn on the two-step authentication in your account and then change to a strong password again. For information about the two-step authentication, you may refer to this link:

    https://support.microsoft.com/en-us/help/12408/...

    Refer to the link below and perform the tips on how to help keep your Microsoft account safe and secure:

    https://support.microsoft.com/en-us/help/12410/...

    Let me know if you have further concerns.

    Stay safe and healthy. Have a great day!

    Kind regards,

    Mel

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  1. Anonymous
    2020-06-20T04:43:47+00:00

    It's been happening to hundreds of people this past week. There is another similar thread and 200+ people also have this same question. Someone or some group has been trying to reset passwords this particular week and gain access to people's accounts. Mine began on July 11 and hasn't stopped since. I really hope Microsoft is trying to figure out what's going on and can put a stop to it. New password and 2FA are good steps to take in the meantime while they try to resolve it, assuming they are aware of it and it's been properly escalated.

    3 people found this answer helpful.
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  2. Anonymous
    2020-06-13T04:21:09+00:00

    I am facing a similar issue too. I was getting the recovery code yesterday thrice. I changed my password and enabled Two factor autentication. 

    I am getting the recovery code email today as well. Not sure what else to do.

    1 person found this answer helpful.
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  3. Anonymous
    2020-06-18T20:28:53+00:00

    5 times in 7 days (once a day, never at the same time).

    I saw the answers but I just thought the more people tell about it, perhaps more can be done than just us changing stuff around. I know somehow people have hacked emails and been able to use people's FB to spam. Someone pointed this out when people's FB kept on being spammed even after they changed their FB password.

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  4. Anonymous
    2020-06-13T04:11:29+00:00

    Thank you! 

    I have changed my alternate email.

    Hi PadmanabhanMuthusami,

    Thank you for reaching out.

    I’m Mel, an Outlook.com user and Independent Advisor. I'd be glad to help.

    If someone keeps trying to request a password reset, your email address can be fetched by malware, phishing emails, or attacking Internet sites.

    Run anti-virus/anti-malware scans on your computer. Make sure not to post your email address publicly or subscribe to suspicious web pages.

    Those request can be annoying, but it's not something that will compromise your account right away. No worries, as long as the person who's trying to reset your password doesn't have access to the requested security code or to your account password, they can't change your password or access your account.

    You also have an option to change the alternate email address associated to your account so they can't use your alternate email account to send a password reset request and also for you to stop receiving their request.

    Also, I strongly recommended to turn on the two-step authentication in your account and then change to a strong password again. For information about the two-step authentication, you may refer to this link:

    https://support.microsoft.com/en-us/help/12408/...

    Refer to the link below and perform the tips on how to help keep your Microsoft account safe and secure:

    https://support.microsoft.com/en-us/help/12410/...

    Let me know if you have further concerns.

    Stay safe and healthy. Have a great day!

    Kind regards,

    Mel

    0 comments No comments