You're welcome, Jayne!
I'm glad that I have assisted you today. Feel free to post again if you have further concerns.
All the best,
Mel
Hotmail Sign out
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Anonymous
All of a sudden I can no longer sign out of Hotmail. When I click on my initials on the top right corner, I used to get a drop down box where the last option was "sign out". Now that entire area is full of ads and I cannot access the logout button. This is terribly frustrating and I have tried and tried but each time, no avail, the ads remain in a long column on the right side. This poses a security issue as I am no longer confident to open my Hotmail account on any computer.
Outlook | Web | Outlook.com | Settings
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
5 answers
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Anonymous
2020-06-10T11:36:57+00:00 -
Anonymous
2020-06-10T11:29:01+00:00 Mel:
You are, as they say, a handy guy to have in the back pocket! I will follow you instructions and contact Microsoft support. Again, appreciate your assistance, stay safe and thanks again.
Jayne
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Anonymous
2020-06-09T22:54:55+00:00 Hi Jayne,
Thank you for reaching out.
I’m Mel, an Independent Advisor. Just to set your expectation, I don't work for Microsoft, but I'd be glad to help.
Try to clear the web browser's cache, and restart the browser. This should log you out of your account, but make sure that you know your correct Hotmail account credentials before you clear the browser's cache.
I hope this information helps.
Feel free to post back for the result. I'd be glad to assist you further.
Stay safe and healthy. Have a great day!
Kind regards,
Mel
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Anonymous
2020-06-10T01:13:46+00:00 I appreciate your reply, Jayne. Thank you.
It seems that this issue is related to the recent changes with the Outlook.com interface. You both isolated this issue well, and I believe its time to report this issue using Outlook.com Help and send a feedback for this issue using the Outlook.com UserVoice. To proceed, please go to this link:
https://support.microsoft.com/en-us/office/how-...
Let me know if you have further questions. I'd be glad to assist further.
Best regards,
Mel
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Anonymous
2020-06-09T23:09:18+00:00 Hi Mel:
Thank you so very much for the prompt reply and I followed your instructions. I deleted browser history, and cleared the cache. I was then able to log out perfectly, just as I had always done before. But....I wanted to be sure it would work again so I logged out of Hotmail, logged back in and I had the exact same issue. Huge pop up ad filled the right side of the screen, just as it had before. Again, when I click on my initials only my name shows, no choices for logout............I'll take more help if you are willing to provide it. Thanks.
Jayne