Share via

WARNING - ENCRYPTED ATTACHMENT NOT VIRUS SCANNED

Anonymous
2020-09-26T18:51:26+00:00

Hello, email recipients (to Gmail & Outlook) are not able to open Word attachments (encrypted) that I send. I attempted to check the settings from "Options", but I wasn't able to find anything. Please advise...thanks!

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Charles Kenyon 166.4K Reputation points Volunteer Moderator
    2020-09-26T19:19:09+00:00

    Note, you may have received a response from "Marty Smith83" with a phone number. That is computer-generated spam, a phishing attempt. Do not call that number!

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-09-29T09:33:56+00:00

    Hi Luvdoves,

    Feel free to let me know if there is any updates about this issue.

    Regards,

    Jennifer

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-09-27T05:39:58+00:00

    Hi Luvdoves,

    Thanks for your post in here. Firstly, may I confirm how did you encrypt email messages? With S/MIME or encrypt with Microsoft 365 Message Encryption or Information Rights Management (IRM)? 

    To read and open a protected message, you may share the following article with the problematic recipients for their reference: How do I open a protected message?

    Please ask they log into their account via the web browser and check if they can open the encrypted Word attachments in there.

    Besides, we need to collect the following information for analysis:

    1. Is there any error message when they try to open the encrypted Word document? If so, please send us a screenshoot of the error message for analysis.
    2. If you send the same encrypted message to an internal recipient, can he/she open the Word document?

    Best Regards,

    Jennifer

    1 person found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more