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account reinstatement form

Anonymous
2020-10-07T11:03:34+00:00

hello im having a problem whit my account is 2 weeks that im waiting for an answer about my microsoft account reinstatement but i didnt get it im not able to login to any microsoft services can anybody help me?

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2020-10-07T11:12:19+00:00

    Hello, GabriGanda!

    Thanks for contacting us! My name is Crislayne, I am an Independent Consultant and a Microsoft user like you. Please, keep in mind that this is a public forum and we do not work for Microsoft nor do we have access to any user accounts. We can only offer advice based on our knowledge and resources available from Microsoft. I'm here to help you the best way I can.

    If you do not have access to your security information (recovery email and phone number), the only way to recover access to it is by submitting the recovery form.

    To recover your account, I recommend that you follow the instructions indicated in the article that I will link below on how to fill and send the recovery form again. In this article, you will also find more information about these types of situations. I suggest it because, perhaps, you did not have access to these tips and instructions when you tried to recover your account previously.

    https://support.microsoft.com/en-us/help/17875/...

    *You can send the form up to 2 times a day

    * Fill in as much information as you can and avoid leaving blank spaces.

    If the problem is not resolved, as we do not have access to user data, we also cannot deal with these situations. Alternatively, in order to protect the privacy of your personal information and provide you with the best possible support, I suggest that you contact Microsoft account support directly by email and describe the problem.

    https://support.microsoft.com/en-us/help/12401/...

    Note: After opening the support request, Microsoft can take 24 to 72 hours to respond.

    Note 2: If an error is presented when submitting the form, I suggest that you clear your browser's data and cookies. If the error persists, try again in a few hours.

    Hope this will help you retrieve your Microsoft Account as soon as possible.

    Please let me know if you have any further questions.

    It is important for me to ensure that all your questions are answered and that you have a positive experience.

    If you have a moment, it would be greatly appreciated if you would rate my assistance in handling your ticket and have a great day!

    Best regards

    Crislayne V.

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