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Outlook.com email issue

Anonymous
2020-12-01T21:19:59+00:00

So, I posted earlier about an issue I am having with my own email account.  When I try to send an email to myself and I begin to type my own email address, I noticed that several of my own Outlook email address appear in the auto complete option and each one has a weird email address going to havenpurple.com

I just tried to send an email to myself without selecting one of the strange email addresses via the Android Outlook app.  I then checked Outlook on my computer using Microsoft Edge.  The only way I was able to find that particular email was thru my sent box.  Upon closer inspection, I had my email address correct, but it showed that it went to the weird ***@havenpurple.com address instead.  

I have tried to delete the contacts using Outlook via the Microsoft Edge browser by clicking on the "x's" in the autocomplete drop down, and the bogus emails will temporarily go away, but for some reason they keep reappearing later.  

There is no one in my outlook contact list.

I have tried to search "havenpurple.com" in my mailboxes and nothing shows up.

How do I permanently fix it so that I am able to send email to myself when needed?

I have tried in vain to use the "https://support.com/contactus" bot, but when I click on the "Email Us" button, it just sends me back to my Outlook inbox.

Also when I do receive a response on here, how do I know that the numbers provided to me in response to my problems are legit? The replies with the "Sorry to hear about your issue...call 1-866-366-0222" looks too untrustworthy (sorry).

I use Outlook a lot, but this problem and the inability to get actual help on this is making me think about using a different email to send messages thru.  I would prefer to continue to use Outlook though.

Thank you for any responses.

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. Anonymous
    2021-01-31T18:51:16+00:00

    Same problem here with, Microsoft, where is the solution other than calling you. This is not an isolated occurrence. Thanks

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  2. Anonymous
    2021-01-21T00:44:13+00:00

    I have the same problem. I searched for hrs why i have this ghost email attached to my email N found nothing. It is dissapointing that microsoft is not doing anything. Like everything else nothing gets done until some rich dude complains.

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  3. Anonymous
    2020-12-03T01:28:12+00:00

    Hello J277768,

    Welcome to Microsoft Community, and thank you for reaching out!

    Thanks for reaching out regarding your concern with the strange email address appearing on your main account. We want to get to the bottom of this as much as you do, so let’s work on this together.

    Base on the information that you've provided, it might be possible that the issue was specific with your account. In line with this, I would suggest contacting our Outlook.com specialists via In-app support. The specialized team has additional tools at their disposal to check your account, identify what's causing the strange @havenpurple.com email and provide you the best possible recommendation. To get in touch with them, please follow these steps:

    1. Sign in to **Outlook.com**using a PC.
    2. At the top of the page, select the question mark icon.
    3. Enter your question or issue in the Helpbox, and then select Get Help.
    4. It will ask you if you still need help, and click Yes.
    5. Follow the prompts to submit your ticket to anOutlook.com support agent. They will contact you via email.

    Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

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