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Remote access to work email.

Anonymous
2021-01-18T20:41:06+00:00

On my wifes mac she is using office 365. she was able to connect to her email at work. Aparently somthing has been changed and know she can only access the primary office account. how do i reset back to her account?

she has been using a button in google chrome.

Thank you for any help.

Don

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2021-01-19T13:45:22+00:00

    Hi Don,

    If your wife is using Outlook Desktop app, chances are the Microsoft 365 account for work has been removed from the current Outlook profile. Please kindly try adding email accounts into Outlook for Mac to see if she is able to add the work account back in the current profile.

    If the account is already in this Outlook profile, to further check if it is related to this profile, please kindly switch to a new Outlook profile to see if you are able to add the accounts there. For more information, please refer to Manage profiles or identities in Outlook for Mac.

    If you are using Outlook on the web, to see if it is related to the current Chrome Browser, please kindly sign into the work account using a different browser to see if it helps. If not, please kindly try signing in in a InPrivate/Incognito window to see if you are able to sign in there.

    Hope this helps. Please feel free to let us know if there are any updates from you. If none of the above works, to better help you with your question, please kindly provide us the above test results and some screenshot of the login page, profile account page and any error messages for further analysis. Thank you for your patience and cooperation:)

    Best regards,

    Jasmine

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  1. Anonymous
    2021-01-23T23:56:11+00:00

    Hi Don,

    Thank you for the update. Glad to hear that you have found the cause.

    Please feel free to let us know if you have any other questions in the future by posting a new thread here at the forum. We will always be here to help:)

    Best regards,

    Jasmine

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  2. Anonymous
    2021-01-23T18:28:44+00:00

    Thank you for your help.

    I kept pointing at an office problem but it was a web link problem.

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  3. Anonymous
    2021-01-21T07:55:36+00:00

    Hi Don,

    We haven’t heard from you about your question of access to work email.

    Please feel free to let us know if you would like any further assistance. We will always be here to help:)

    Best regards,

    Jasmine

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