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Outlook for IOS Garbled text

Anonymous
2020-12-11T23:33:58+00:00

Many of my emails are arriving in Outlook app for Iphone completely garbled and extremely long. I believe they mostly all have attachments. If I check the same email on my Mac Book Pro Outlook they are totally fine. HELP !!!

By example:

From: rick mirigian <******@gmail.com>

Date: Thu, 10 Dec 2020 08:40:52 -0800

Subject: =?utf-8?Q?Three_Fighters/A_must_look_=F0=9F=91=80_?=

Message-ID: <******@gmail.com>

CC: <******@toprank.com>

To: Todd duBoef <******@toprank.com>

X-Mailer: iPhone Mail (18B121)

X-MS-Exchange-Organization-AuthSource: LVSBS11TR.toprank.local

X-MS-Exchange-Organization-AuthAs: Anonymous

X-MS-Exchange-Organization-PRD: gmail.com

X-MS-Exchange-Organization-SenderIdResult: Pass

Received-SPF: Pass (LVSBS11TR.toprank.local: domain of ******@gmail.com

designates 209.85.214.169 as permitted sender)

receiver=LVSBS11TR.toprank.local; client-ip=209.85.214.169;

helo=mail-pl1-f169.google.com;

X-EsetResult: clean, is OK

X-EsetId: 37303A294AF2506B627064

X-MS-Exchange-Organization-SCL: 0

X-MS-Exchange-Organization-PCL: 2

X-MS-Exchange-Organization-Antispam-Report: DV:3.3.16631.866;SID:SenderIDStatus Pass;OrigIP:209.85.214.169

Received: from mail-pl1-f169.google.com (209.85.214.169) by mail.toprank.com

(192.168.16.5) with Microsoft SMTP Server (TLS) id 14.3.361.1; Thu, 10 Dec

2020 08:40:55 -0800

Received: by mail-pl1-f169.google.com with SMTP id p6so3041463plr.7;

       Thu, 10 Dec 2020 08:40:54 -0800 (PST)

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

       d=gmail.com; s=20161025;

       h=content-transfer-encoding:from:mime-version:date:subject:message-id

        :cc:to;

       bh=hSHoyBoEEcZuaTxAiIgEfQRkodfQQYXVUEjgWEq3lzI=;

       b=C/wquQ7RUcpxND3xHOEf3lRw+EvQsQn25pisCLODbQXzoMdNh5kKL7B5ZY+bypqoru

        d30eXwAxsdppu3UPVDvFR9y9DQEJGw3N9v8lMaFQU1deZnlv6jUW2ltGDOBQiG9vWZT/

        F32YLDwTXFCY9fwBbuSHPpOB7WCXEJDYgJ4AhRIak3SF2YyqwcKmzZmXeK5qJ68wYO1a

        KTlO20VC122RFNRm2MFBJXrh4fYSWRvnDQr4EY0DhoTHi4zajoX8C71DAKbtyQyJ75Ls

        wcfMyOe1glmXZXlOoYC4bo/aeZz2l0Q54nzUFnoDM89Jz6/sWOAg1PdhUINCkNuJ/5Zr

        WVuw==

X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;

       d=1e100.net; s=20161025;

       h=x-gm-message-state:content-transfer-encoding:from:mime-version:date

        :subject:message-id:cc:to;

       bh=hSHoyBoEEcZuaTxAiIgEfQRkodfQQYXVUEjgWEq3lzI=;

       b=uI0WiBaIEzbekEbrGEEDNAk7swqmjjc8zegB8Wwoz8mMQEh5AP2WFkzRQZLqUxnWPQ

        btA9Hv3SqgtwHG61ZEU1P2lZaUM/xhBORIpWIAAWpjV3kYtKtkgfdlFZ7aQWrF0C7tFJ

        PjTgYd1mCwK2VURaw+N4/2CAOlF58cZ4UYdUDD9e3kB4R8Kth9bLjzqSH5HQIwyoVJIN

        PjDKjZEJAjcToOX7dP9lr+u5sAHJv/fPd9/+EuzYUKEwYldE2R/6RTBTOJnkrMtwJAtk

        IjXrh21j+oOj5VrgfB1fGc88l+JzNZ+zTuX4y5p+0/sYYxg5YljnO1lIcxWcRE6vviIQ

        z0qA==

X-Gm-Message-State: AOAM5338dFQYnBpq4/xo/sIcakKKJL+m0wMNUb7urxfevmDK1ONAGQE7

       GgUi8F1o8Tg6nhoAD47Oz/iqNXHVXVX+Cw==

X-Google-Smtp-Source: ABdhPJxbSnXrDRecd8PQPRjblQOOC6q+6T3yQVhKGkTZMWoDbMhGVme8fwPlz1ZV4nt1epEcH08Jbw==

X-Received: by 2002:a17:902:c403:b029:db:cb2b:8bc1 with SMTP id k3-20020a170902c403b02900dbcb2b8bc1mr7257636plk.36.1607618453775;

       Thu, 10 Dec 2020 08:40:53 -0800 (PST)

Return-Path: <******@gmail.com>

Received: from ?IPv6:2601:204:80:6f90:d805:1fc9:2a13:580?

([2601:204:80:6f90:d805:1fc9:2a13:580])        by smtp.gmail.com with ESMTPSA

id 7sm7070036pfu.2.2020.12.10.08.40.52        (version=TLS1_3

cipher=TLS_AES_128_GCM_SHA256 bits=128/128);        Thu, 10 Dec 2020 08:40:52

-0800 (PST)

Content-Type: multipart/alternative;

       boundary="Apple-Mail-00DF466E-3C51-4938-885E-94FCCBBCC25C"

MIME-Version: 1.0

--Apple-Mail-00DF466E-3C51-4938-885E-94FCCBBCC25C

Content-Type: text/plain; charset="us-ascii"

Content-Transfer-Encoding: quoted-printable

Todd, I would like to work out a deal for the two guys below with you direct=

. I included some info on each:

Outlook | Outlook for mobile | Outlook for iOS | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

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  1. Anonymous
    2021-01-27T15:41:10+00:00

    I also started experiencing this problem at around the same time. It seems particularly to arise with emails sent from Gmail accounts that have an attachment (I have an Exchange account). The garbled text appears in Outlook for iPad and iPhone but not in other forms of Outlook.

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    2 people found this answer helpful.
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  2. Anonymous
    2021-01-13T18:41:28+00:00

    Hello,

    We are experiencing this issue as well in our organization. Does anyone have any updates or information on this?

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    1 person found this answer helpful.
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  3. Anonymous
    2020-12-17T17:16:30+00:00

    I have one user experiencing this same issue.  Have reinstalled the app, combed through settings, etc.  Attempts to "google" this issue find very few results.  This is the only report I have found that is both recent and matches the issue perfectly.  Hopefully we can get someone from MS to chime in here.

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  4. Anonymous
    2020-12-13T16:43:51+00:00

    Same exact issue for us. Looks like users in our organization that are using the Outlook app on their iPhones are experiencing this behavior. It is not present on the native iPhone mail client.

    It looks like the email headers are being included in the body of messages. It is quite odd. 

    Also, I'd say this behavior started happening about 3 weeks ago maybe (going by when users brought it to our attention).

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    1 person found this answer helpful.
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  5. Anonymous
    2020-12-13T16:52:30+00:00

    And timing about 3 weeks seems similiar to my issue

    anyone have a fix?

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