Share via

Update your AOL account

Anonymous
2021-05-12T17:21:59+00:00

My email has gone wrong and when I try to sign in I am asked to check settings. I put in what I think is the correct settings and I get the response we still cant find your settings check with your provider or check online.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2021-05-12T17:54:30+00:00

Hello Peter,

I'm Diane, an Office Apps & Services MVP specializing in Outlook and an Independent Advisor.

AOL requires an app password to add the account to Outlook, even if you don't have their extra security features enabled.

From https://www.slipstick.com/outlook/yahoo-aol-acc...:

To generate an app password to use in place of your "real" password:

Log into your account security settings in Yahoo or AOL and click on Manage app passwords.

Select your app from the list and click Generate. (Choosing the app is to make it easier to delete (revoke) a specific password if you need to later. You can use the app password in any application.)

Copy the password and paste it into Outlook’s password dialog. If you type it in, don’t include the spaces, they just make the password easier to read.

To change the password in Outlook 2016 and newer, use the File > Account Settings > Server settings menu.

Was this answer helpful?

2 people found this answer helpful.
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-05-18T16:21:48+00:00

    Thank you Diane you have solved my problem your instructions were simple and easy to understand and navigate through. I can thoroughly recommend you and if I have any problems in the future I know where to come. Thanks!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments