Share via

Setting up Bellsouth.net email account in Outlook 365

Anonymous
2021-03-27T00:30:37+00:00

I have an Outlook 365 program and have had two accounts on it for years.  Both use the bellsouth.net domain.  One stopped sending and receiving completely, the other works fine.

I backed up the .pst file for the one not working, and deleted the account from Outlook,  now it will not let me "recreate" the old account.  The account is under the bellsouth.net domain.  I called ATT (who now own Bellsouth) and they said reach out to MS.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2021-03-30T11:55:53+00:00

    Hello TimW626,

     

    Good day to you and hope you are doing well.

     

    We’re writing to follow up on this thread. If there are any updates on your side, please feel free to post back here and if you would like further assistance, please provide us the above requested information at your convenience. We will happy to assist you further.

     

    Thank you so much for your valuable time.

     

    Regards,

    Ankita Vaidya

    Thank you for the reply. Before doing screen shots I called the provider (AT&T) and was informed that my set up was being rejected by  the server because I had not set up a secure Password Key thru them and use that key for my email account password. Evidently that new requirement was put in place for security reasons. Finding that answer on-line was impossible unfortunately. Thank you for the guidance.

    10 people found this answer helpful.
    0 comments

Answer accepted by question author

  1. Anonymous
    2021-03-31T07:55:44+00:00

    Hello TimW626,

    Many thanks for your update on this post and we are glade to hear that issue has been resolved with set up secure Password key through AT&T server side. We would make a summary to recap this, so that other community member may benefit from this thread:

    Issue- Setting up Bellsouth.net email account called ATT (who now own Bellsouth) in Outlook 365

    Suggestion- Contact ATT service provider and set up a secure Password Key thru them and use that key for my email account password in Outlook client app

    We truly appreciate your precious time on this post. Have a nice day ahead.

    Regards,

    Ankita Vaidya

    7 people found this answer helpful.
    0 comments

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-03-30T11:42:41+00:00

    Hello TimW626,

    Good day to you and hope you are doing well.

    We’re writing to follow up on this thread. If there are any updates on your side, please feel free to post back here and if you would like further assistance, please provide us the above requested information at your convenience. We will happy to assist you further.

    Thank you so much for your valuable time.

    Regards,

    Ankita Vaidya

    0 comments
  2. Anonymous
    2021-03-27T04:29:01+00:00

    Hello TimW626,

    Thanks for your post in Microsoft community. Regarding your issue, would like to know is there any error message occurs at the time of recreate account in Outlook client app? If yes, request you to please kindly provide us entire screenshot of your issue and please let us know when this issue start to occurs?

    Seems this is third party email provider, so its’ configure by advance set up. For Outlook configuration, request you to please kindly confirm that you had follow the same steps as mention in “Use advanced setup” from our official article Add an email account to Outlook. Further depends on your account type (such as POP, IMAP and MAPI) add server and port details. At this point, you may double confirm these details with your email service provider.

    To narrow down the issue, request you to please kindly provide us your Outlook office account page entire screenshot (for this, open Outlook > File > Office account).

    Further would like to know have you tried with configure affected user’s account in Outlook on another device? If not, please check if the same account is able to configure in Outlook on different PC.

    To resolve this issue, we need to narrow down it and we appreciate your co-operation on this post. Thank you so much for your precious time.

    Regards,

    Ankita Vaidya

    0 comments