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Unable to Print - Cannot Print Unless an Item is Selected

Anonymous
2021-08-29T17:00:34+00:00

Hi,

Recently, I started being unable to print emails from Outlook. Print Preview no longer functions, and I receive the message:

In other posts, I've seen suggested to search for "OutlPrnt," but that file cannot be found. Additionally, other posts suggest %AppData%\Microsoft\Outlook as the location of the file, but there is no Outlook folder under Microsoft. Appreciate any help that can be offered.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-09-05T13:23:32+00:00

    Mac,

    While poking around Account Settings in Outlook, I realized that we've been using the free version of the Outlook App that comes pre-installed with Windows, instead of Outlook 365 that comes bundled with Office. I switched to the full version of Outlook, which did not have any issues printing (and did, in fact, create the Outlook directory in %AppData%\Microsoft).

    Thanks very much for your willingness to help fix the issue!!

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  1. Anonymous
    2021-08-29T19:52:56+00:00

    Hi Nick,

    Greetings.

    Thank you for raising your concern in this community.

    You can locate the Outlprnt file in your win10 this way: %userprofile%\AppData\Roaming\Microsoft\Outlook 

    After that you can rename it to outlprnt.old.

    Please let me know your findings.

    Regards,
    Mac

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  2. Anonymous
    2021-09-02T22:13:31+00:00

    Hi Nick,

    Normally if you have outlook installed on your PC, using Win 10 you should be able to find outlook.

    It would look like this :

    Please try again the suggestion

    Regards,

    Mac

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  3. Anonymous
    2021-08-31T20:39:46+00:00

    Hi Mac,

    Thanks very much for your reply! Unfortunately, inside the Microsoft directory there is no Outlook directory, only an Office directory. No Outlook directory in that one, either, nor did a search for Outlprnt starting from Microsoft yield any results.

    Appreciate your assistance!

    Nick

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  4. Anonymous
    2021-08-31T15:17:32+00:00

    Hi Nick,

    What is the situation at the moment?

    Is there anything else I can do to help?

    Please let me know if you need further assistance.

    Regards,

    Mac

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