Not received any code for reset password. but i'm sure last 4 digit of my number was right

Last week hotmail asked me to reset my password and said they would send a code to my other hotmail address. I did not receive the code yet. How can I contact them?

I had the same problem with my Skype account a year or two ago, and was unable to resolve it. I lost all contacts, messages, and the cash deposit.

Hi Joe OL!

If you haven't received the code into your inbox, you may try checking your junk folder because sometimes the email go into that folder instead on the inbox. And you need to check if you are not having issues with sending/receiving email, you can test that by sending a test email to yourself to make sure that you are receiving emails.

In regards to the problem with your Skype you may need to contact their support for that. You can click on this link to get support Help for Skype – user guides, FAQs, customer support

Sincerely,

ReynaldoB

Consumer Office Forum Moderator

Microsoft Community

Hello boediartosuherlim!

Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We do understand your concern that you are having issues in receiving the verification code when you reset the password for your Microsoft account. Let’s us check on this together and sort this out. Rest assured, we will do anything in our capability to assist you with your concern.

There are a number of possible explanations for why verification codes don't always arrive. For us to be able to isolate this issue, we would like to ask a few questions;

1. Does your phone block texts from unknown numbers? If so, change your phone settings then choose I don't have a code. Another verification code will be sent to you.
2. Is there other option for you to receive the verification code aside from your phone number? You may try using other option to receive the code like an alternate email address.
3. Is your phone number or email address entered correctly? To keep your information safe when you're signing in, we only show you the last two digits of your phone number or the first two characters of your email address. To see if your security info is correct you may follow this steps: Sign in to your Security basics****page with your Microsoft account > Select Update info > Choose a method that you know works, or choose I don't have any of these to replace your security info.

Sincerely,

ReynaldoB

Consumer Office Forum Moderator

Microsoft Community

Hi boediartosuherlim!

We have not been able to get hold of you, and it has been 72 hours since we’ve heard from you on this thread.

We will have to proceed with the closure of this thread. Helping you resolve this inquiry is still our top priority that is why we want to invite you to please reach us again for any questions/issues. You can easily do so by posting a new question.

We want to make sure that we can deliver the support you need. As such, we want to share the following support resources where you can get helpful troubleshooting articles, tips, solutions, videos and more.

• Submit/create new thread in Microsoft Community using this link for new queries: https://answers.microsoft.com/en-us/newthread
• Office Self-Help Support site via **** **www.Office.com/Support**
• Learn how to use the new Office on our Microsoft 365 Training site: https://support.microsoft.com/en-us/Training
• Get the latest, know the newest and most improved Office features in Microsoft 365 @ https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-365-95c8d81d-08ba-42c1-914f-bca4603e1426
• For users with active M365 subscription, you can get real-time ‘Phone or Chat Support’ with Microsoft Global English Support at http://Support.Microsoft.com/en-us/contactus

Sincerely,

ReynaldoB

Consumer M365 Forum Moderator

Microsoft Community

Hi boediartosuherlim!

We would like to follow-up if you are still having issues with Not received any code for reset password. but i'm sure last 4 - Microsoft Community.

We want you to know that it is important for us it help you get your query answered/resolved.

We will wait for your response in the next 24 hrs.

Please answer back to this thread if you are still having the same problem and need further support.

Also, please allow 24-48 hours for us to get back to you.

Sincerely,

ReynaldoB

Consumer M365 Forum Moderator

Microsoft Community