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Stuck in "Help us secure your account" - I can't access my personal email.

Anonymous
2021-11-02T15:46:59+00:00

Hello, Microsoft team.

My other email is stuck in a verification loop and I'm not sure what to do! I've contacted the "support" more like I tried, I used the virtual agent with no avail. I haven't found a solution for this problem either so far.

I keep receiving the same message, doesn't matter what I do:

"Help us secure your account
We have detected unusual activity on your Microsoft account ***, or believe your credentials are at risk.
For your security and to ensure that only you have access to your account, we will ask you to verify your identity and change your password."

-

Once I fill out the form, verify the code and change my password I get sent back to the exact same message again that has started to lock me in that state!

Its an older email from the hotmail era and I've been using it for important emails that I receive oftenly. At the moment I am in need of it to pay my bills and I also want to recover a lot of important content that I've always kept at this email address. Its quite crucial for me to get it back, and I'm not sure what to do because it feels like there really is no Solution.

Can anyone. please, send me a private message so I can share all the pictures I have from my email in order to recover it?

Thanks!

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2021-11-21T22:27:10+00:00

    That's ****, mate.

    If you find any solution, please let me know.

    1 person found this answer helpful.
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  2. Anonymous
    2021-11-04T00:10:39+00:00

    Hello!

    That's what I'm saying. I've been filling these up and coming back to the same message because it does not accept the data I insert in the form.

    I have done it countless times. Don't know what to do anymore.

    1 person found this answer helpful.
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  3. Anonymous
    2021-11-04T22:05:40+00:00

    I just can't recover it, Gema...

    I'm almost giving up and losing all my data/having to change the email of the bills.

    I have already done countless times this procedure - and blocked my account so I could only re-try it on the next day for at least 5 times.

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  4. Anonymous
    2021-11-04T01:43:25+00:00

    Hello Lucas!

    If you are still unable to log into the account and do not have the code sent on the phone or recovery email, really, the only way to verify the data will be through the form https://account.live.com/acsr

    The tip is to send as much information as possible and you can follow the information presented on the Reset or recover your Microsoft account page: https://support.microsoft.com/en-us/account-bil...

    If you still have any questions, answer with the details to help you.

    Thank you for using the Community.

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  5. Anonymous
    2021-11-02T16:27:17+00:00

    Hello Lucas!

    I am an independent Community consultant and it is important for me to ensure that all of your questions are answered and that you have a positive experience.

    Actually, the option is to validate the data through the form. See how it shows in the article at the link: https://support.microsoft.com/en-us/account-bil...

    If you still have any questions, answer with the details to help you.

    Thank you for using the Community.

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