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Old organizational Login screen popping up when trying to access outlook through office 365 app

Anonymous
2022-01-24T19:06:06+00:00

My old high school used office 365 and after I graduated and moved on to university, I was another office 365 account. The issue is, my old high school login still pops up whenever I try to enter outlook through the office 365 app. I have checked all the settings and it says my university account in the only account connected but the issue still persists. If anyone can help me that would be much apperciated.

Outlook | Windows | Classic Outlook for Windows | For education

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  1. Anonymous
    2022-01-25T02:18:42+00:00

    Hi Conner1616,

    Thanks for choosing Microsoft Community.

    Based on your desription, I know your requirement. So sorry to bring you inconvenience. You can try the follwing ways to check whether the issue will be solved.

    1.Check if you use lod account to log in other Microsoft products suach as words, excel and so on. If your accunt is logged on these applications, please be kindly to sign out.

    1. Check the work and school account: Windows Settings > Accounts > Work and School Account >find if the old account here and delte it.
    2. Clear the Credential Manager: Open Control Panel, and click User Accounts. >In User Accounts window, click Manage your credentials.>In Credential Managerwindow, click Windows Credentials.>Locate Outlook or Microsoft Office from the list of credentials under Generic Credentials, and then expand the corresponding folder.>click Remove from Vault orRemoveto delete the credentials, and then click OK.

    4.Create new profile: Control panel>user acounts>mail>show profiles>Add>Select the new one to use and do not delete the old one.>reatart outlook.

    Hope the suggestins above can help you. If there is any update, please feel free to let me know. Your understanding is highly appreciated.

    Thanks for your precious time. Have a nice day.

    Best Regards,

    Katherine

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