Hotmail account birth date has changed

Question

Hotmail account birth date has changed

Anonymous

I am looking for help with the birth day on my Hotmail account.

I have had my Hotmail account for over 20 years and this past week my birth date was changed to 2014.

I have tried to change the DOB under my profile but since I am now under the age of 13 it will not let me.
I am not able to change it in MS Family either as I am not the child but the organizer.

I have a message saying "Based on the information provided, a parent or guardian needs to help finish setting up this account by 2022-07-04 to continue accessing Microsoft products and services with this account."

Please help as I would like this corrected ASAP as it is impacting me receiving my email in a timely manner.

Thank you!!!

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1 answer

Answer 1

Hello WeebeeQA

Thank you for choosing our Microsoft Community.

Based on your description, don't worry, we can work together to get closer to the answer.

From the Outlook for Windows category you posted, we know your problem is "Hotmail's date of birth was changed and that date needs to be changed". Feel free to correct me if my understanding is wrong. I know that sometimes troubleshooting may require It can be frustrating for a while, and the fact that the problem hasn't been resolved.

Here are two ways to modify the date of birth, the steps are as follows

Method one

If you are currently logged into your account and it says "Parent or guardian consent is required to use this account" >> Try clicking the button below "Learn more about parent/guardian consent" >>

Select "Update Account Information" >> enter correct date of birth and signature >>

Method Two

Similarly, select "I am a parent or guardian" on the login screen >> select "Choose" I am a parent / guardian and can log in here to help complete the creation of my account. " >> Select "Login" >>

Read the terms and sign >> Select "Yes, I agree" >> Click "Continue" and "Family Safety" >> Find the account information that needs to be modified, click the 3 dots in the upper right corner, select "Manage Permissions" >> Modify Information and save

If there is any update, please feel free to contact us.

Chandy | Microsoft Community Support Specialist

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* If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

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Hotmail account birth date has changed

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