Outlook notes disappeared from iPhone

Did your phone disappear your notes when it was low on memory? Bc mine did, and so I’ve thought maybe it’s in my phone somewhere but Apple said there’s no way to retrieve it unless it was on iCloud. It’s incredibly frustrating, yes. Total BS if we’re being frank. I mean, how can the notes just vanish into thin air? They must be on some sort of database or registry with either Apple or Microsoft. I know for a fact that the FBI uses just that same thing in their investigations, so these registries do exist. I’ve spoken w data retrieval people and they say it’s not doable unless it was backed up. But once again the questions comes full circle: ok, where did the notes go? In this era of cities of data servers, you mean to tell me they just up and vanished, with no sort of stem or file existing anywhere in either company’s registry etc? Give me a break

Exact same thing happened to me 2 days ago. I lost over 70 notes on my iPhone. Apple said I need to contact Microsoft but of course they point you to their web site and there is no technical support. I NEED MY NOTES!!!!

This exact same thing JUST happened to me. Apple told me the same thing about updating the software and nothing reappeared for me either. I had important notes about my kid on there (similarly not backed up to iCloud) and because my phone storage was full the screen started getting glitchy.

They don’t appear in recently deleted or anything, but when I go to storage it still says the app has data on it? I’ve tried recovery softwares and none of them worked.

SO FREAKING WEIRD. This sucks.

Hi Glen, t thanks for responding. 

1. I don’t  have any of the notes left of what I’m referring to. In it notes app on my iPhone, I have folders each for iCloud and for outlook notes. The outlook notes folder says zero. I had had hundreds of notes in there. As I mentioned, true only notes it hadn’t deleted were for some reason from 2017, and these actually do appear when I open my outlook browser, not the app. So seems like the notes did go into my outlook.com for a time, but then stopped doing so. I’m not familiar with sticky notes, so I’m assuming those aren’t what I’m referring to, or maybe they are? 
2. I’m currently running iOS 15.1 on an iPhone 11. But this is the update  did after I was having the storage and notes debacle. I don’t remember which iOS I was running when all that stuff went down, but it was several iterations out of date.3) as for which outlook version I’m using on my iPhone, I followed your instructions but outlook didn’t appear in my list, so I haven’t any idea which version I’m using.I wonder if my phone glitch caused some error in the syncing of my notes? Idk.Thanks Steven

Sent from my iPhone

On Jan 5, 2022, at 5:41 PM, Microsoft Community <MicrosoftAnswers@microsoft.com> wrote:



Microsoft Community

Your question has a reply

Hi sfleet75,
Glenn Rue has replied to your question Outlook notes disappeared from iPhone in Microsoft Community.
> <br>> Hi. Two months ago my iPhone 11 was acting glitchy bc it didn't have enough storage, I didn't delete apps etc to make enough room. Phone kept prompting me to make more storage but I didn't. Bc of this, my phone was doing weird things, closing browser windows, etc, and was doing this for a while. But one morning I wake up, and open my notes app, and the massive folder I had linked under the Outlook folder in notes was empty. Totally gone. I hadn't backed it up in iCloud, unfortunately. Apple said to update my iOS and they should appear. They did not. i have gone into my outlook.com browser, not the mail app on my iPhone, and under the notes section, there are 14 notes, but they are from 2017. The notes that are missing dated back to 2018. So for some reason it decided to delete a huge swath of notes. It's odd that it only deleted the notes for a specific time period. I have tried turning the notes button in my iPhone on and off to see if the notes will reload, but they aren't appearing.<br>> <br>> <br>> <br>> Please help. I have countless irreplaceable writing projects on there. I know, I should have backed them up. But they have to be somewhere? They must be on the Outlook servers, right? Yet I cannot get an actual human being from Outlook on the phone, which is why I'm posting this Q on here. Any help would be tremendously appreciated.<br>> <br>> <br>> <br>> Thanks!<br><br><br><br><br>Hi sfleet75,<br><br><br><br>We’re glad that you reached out to the Microsoft Community Forum where our members work together to address your technical support needs.<br><br><br><br>From the description you provided it seems you have lost some notes in Outlook for iOS due to not addressing on time an underlying concern with you very iPhone low storage capacity.<br><br> <br><br>To be honest and frank with you, that's a very tough situation to be in. So let's work together as team to get to the bottom of this and to start things off I need to ask:<br><br> <br><br>1) Can you describe in more detail what this missing notes in Outlook of yours are? A screenshot of photo of one of these notes would be really helpful too for more context. I ask this because the only notes in Outlook are in the full versions. <br> <br>2) By any chance are you referring to the sticky notes in Outlook.com or Outlook on the web?<br><br><br><br>3) What version of the iOS are you running on your phone? Please use apple's Find the software version on your iPhone, iPad, or iPodguide to extract this information.<br><br><br><br>4) What version of Outlook for iOS are you running on your device? To find out, go to Settings > General > iPhone Storage > Select Outlook from the list. You will see under the name of Outlook the version number.<br><br> <br><br>Feel free to reply to this thread if you need further clarification.<br><br><br><br>Sincerely,<br><br><br><br>Glenn Rue<br><br>Consumer M365 Forum Moderator<br><br>Microsoft Community
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Hi. Two months ago my iPhone 11 was acting glitchy bc it didn't have enough storage, I didn't delete apps etc to make enough room. Phone kept prompting me to make more storage but I didn't. Bc of this, my phone was doing weird things, closing browser windows, etc, and was doing this for a while. But one morning I wake up, and open my notes app, and the massive folder I had linked under the Outlook folder in notes was empty. Totally gone. I hadn't backed it up in iCloud, unfortunately. Apple said to update my iOS and they should appear. They did not. i have gone into my outlook.com browser, not the mail app on my iPhone, and under the notes section, there are 14 notes, but they are from 2017. The notes that are missing dated back to 2018. So for some reason it decided to delete a huge swath of notes. It's odd that it only deleted the notes for a specific time period. I have tried turning the notes button in my iPhone on and off to see if the notes will reload, but they aren't appearing.

Please help. I have countless irreplaceable writing projects on there. I know, I should have backed them up. But they have to be somewhere? They must be on the Outlook servers, right? Yet I cannot get an actual human being from Outlook on the phone, which is why I'm posting this Q on here. Any help would be tremendously appreciated.

Thanks!

Hi sfleet75,

We’re glad that you reached out to the Microsoft Community Forum where our members work together to address your technical support needs.

From the description you provided it seems you have lost some notes in Outlook for iOS due to not addressing on time an underlying concern with you very iPhone low storage capacity.

To be honest and frank with you, that's a very tough situation to be in. So let's work together as team to get to the bottom of this and to start things off I need to ask:

1. Can you describe in more detail what this missing notes in Outlook of yours are? A screenshot or photo of one of these notes would be really helpful too for more context. I ask this because the only notes in Outlook are in the full versions.
2. By any chance are you referring to the sticky notes in Outlook.com or Outlook on the web?
3. What version of the iOS are you running on your phone? Please use apple's Find the software version on your iPhone, iPad, or iPod guide to extract this information.
4. What version of Outlook for iOS are you running on your device? To find out, go to Settings > General > iPhone Storage > Select Outlook from the list. You will see under the name of Outlook the version number.

Feel free to reply to this thread if you need further clarification.

Sincerely,

Glenn Rue

Consumer M365 Forum Moderator

Microsoft Community