email addressand blue screen

Hi, my name is Neil, and I'm an Outlook user like you.

I'll be happy to answer your question.

Sorry you're receiving this blue screen asking you to make a choice between which email account you want to use to send the email from.

Please can you try following these instructions and see if we can get this resolved.

We need to make sure one of your email accounts is the default email account.

To do this:

Click on File > Account Settings > Account Settings.

From the list of accounts on the Email tab, click on your preferred default email account to select it.

Click "Set as Default".

Click the "Close" button.

Now that you have selected your default email account, we can set this account to be the email account you use as the default to send new messages.

To do this:

Click on File > Options > Mail.

Under the 'Send Messages' section, check the box that says "Always use the default account when composing new messages".

Click on "OK".

Now when you go to compose a new email or reply to an email, you should see your default email address is automatically selected as the account that will send the email.

Let me know if this works for you.

Kindest regards,

Neil

Hi Neil

Fixed. The blue screen was a Win 10 mail app that was opening. I found it and uninstalled it !!

hi Neil

I update every day. I Did twice today to be sure

Rod

Hi,

Can you check to see if your version of Outlook is up to date for me please.

To do this, click on File > Office Account > Update Options > Update Now

Let any updates download and install.

Can you also check Windows for updates too please. Using your keyboard, press the Windows Key + i to open Settings.

Depending if you're using Windows 10 or Windows 11, either click on "Update & Security" or click on "Windows Update".

Click the "Check for updates" button. Let any updates download and install. After doing this, click the "Check for updates" button again, even if it says you're up to date. In fact, keep checking for updates and only stop, when, directly after checking, it reports back that you're up to date.

Once you have finished checking and installing updates, make sure you reboot your computer so that any updates can work properly. If you had to reboot your computer as part of installing an update, please go back and keep checking for more updates as per the instructions above.

After doing this, please go back and see if Outlook now lets you click on an embedded email link without the message.

Kindest regards,

Neil

Thanks for your help. That is all st correctly. I can send emails normall. but it is when I click on an embedded address that i get the blue screen as in below