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I've never seen this before and am unable to find a solution so asking for help here. Until a short time ago when I would get a junk email in my Hotmail address I could do the usual thing in Outlook (the desktop program) of right clicking on it > Junk > Block Sender and it would add the address to the Blocked Senders list and move the email to the Junk Email folder.
But now when I do it, nothing happens. I'm running the latest Outlook from a Home Office 365 subscription. What I've been having to do is go to the Outlook app on my phone and mark it as junk there. Then the expected actions take place which of course then syncs to Outlook on my PC.
I've done an Online Repair of Office which fixes a lot of problems (I work in IT so have quite a bit of experience with Office issues) but in this case it did not. And there have been 2 or 3 updates to Office pushed out by Microsoft since the problem started with no effect on the problem. Any ideas on what to do to fix this?
Jonathan
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Diane,
Unfortunately it did not. Right-click on the email, choose Junk > Block Sender and nothing happens.
Jonathan
Diane,
Under HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\ there is no General subkey. I also looked on my work computer and that General subkey is not there either. I also did a search on both computers (problem is on my personal computer) for PONT_STRING just to see if it was located elsewhere but didn't find it.
Jonathan
Diane,
I found an email in the junk folder (Outlook does catch most junk mail but not all) and did the right click thing and the notification appeared and did not have a check in the box of course. And after seeing it I remembered that when unsuccessfully marking an email in the Inbox as junk, that notification doesn't appear. So while I could correctly mark one that Outlook had already put in the junk folder, it won't do it with emails in the Inbox.
I did look in the registry using your article but that General subkey doesn't exist inside Options. I know I looked in the correct version number so dunno how else to restore that prompt.
Jonathan
Do you recall if you clicked the 'don't show again' box? Even if it is checked, it will move the message and add to the blocked senders... which means something else is wrong.
If you marked it to not show the dialog and want to show it again - see https://www.slipstick.com/outlook/show-dialogs-...
For Office 365 Exchange (which included Outlook.com) it's based on file size - the server allots 510KB storage space for all of the junk lists combined, which includes contacts if you enable the option to trust contacts - but the storage space is not the same as what is exported from outlook - I think its about 4x the size of a text file. (I'm guessing your export was around 75KB for the blocked, 30KB for safe lists.)
For other account types, it's 1024 entries.
FWIW, Outlook is supposed to warn you if you are over the limit.