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Hi, as of this morning my outlook 2007 client won’t connect to exchange server. It prompts for an exchange 365 username and password. I don’t have an office 365 account. Later today got an email from Microsoft saying outlook 2007 & 2010 won’t be able to use online from 15 August. Why has it changed today??? Any workaround for short term until I decide on upgrade or not?
Using classic Outlook for Windows in business environments
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The issue in the email should only apply to Exchange account, not pop/imap and smtp. POP and IMAP accounts should work for consumer accounts - even past the cutoff date for business accounts (Oct 2022). Outlook.com is not initiating all of the changes at the same time as the business side.
Hi PeterGates_1965,
I’m Sharon one of the Independent Advisor and I’d be happy to help you out with your question.
Try to create a new user profile on the device and check if the issue will be the same.
https://support.microsoft.com/help/20de74e0-ac7f-3502-a866-32915af2a34d
We will continue to improve our service and find better options for our customers on how to resolve this type of case with the help of your suggestions. We would like to thank you for this partnership and we appreciate your feedback on it. I'm going to document it so Microsoft’s engineers can see it and find better workarounds for this kind of problem as we move forward.
If you would like to submit feedback, comment, or suggestion, you can certainly send it to Microsoft through the feedback hub.
https://support.microsoft.com/help/f59187f8-8739-22d6-ba93-f66612949332
I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.
Best regards,
Sharon
Independent Advisor
Hi PeterGates_1965,
I'm Sneha and I'd be happy to help you out with your question.
Since, you've tried all possible fixes and also you got mail mentioning it will not be available online from 15 August.
You'll need to contact Technical Support Team, so that they can connect with you and fix issue for you.
To contact them go to and enter your issue :- https://support.microsoft.com/home/contact?ContactUsExperienceEntryPointAssetId=S.HP.outlook
There is still chance to go with more solution to troubleshoot and fix it but it will take more time best option at the moment for your case will be to connect with Microsoft Technical Support Team.
I hope this information helps. If you have any questions, please let me know and be glad to assist you further.
Best Regards,
Sneha
You won't lose the account - you just won't be able to use Outlook 2007 to sync with it. you'll need to upgrade, use another email client, or use Outlook on the web.
>>
It prompts for an exchange 365 username and password. I don’t have an office 365 account.
<<
You have an outlook.com account? It is an Office 365 mailbox.
The changes are supposed to go into effect at the end of July - I don't know why it started early. It might be a temporary issue and work again in 3 days - they's been turning basic auth off in business accounts for 3 days as a warning.
If you aren't ready to upgrade, pop and IMAP will work but won't sync calendar and contacts. eM client is a good replacement for Outlook if you don't want to upgrade office - its free for up to 2 email accounts.