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Not receiveing customer invoices from Quickbooks Accounting Software

Anonymous
2022-04-20T23:57:47+00:00

I am unable to receive invoices from customers who are using Quickbooks accounting software. I used to receive them and then 2 weeks ago it has stopped. When customers try to send invoices it says that "We can't reach this customer, please verify email address".

I have tried with a different Hotmail account and it works to there but not to this one.

Can somebody please help?

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  1. Anonymous
    2022-04-21T03:21:09+00:00

    A few weeks ago, there were some posts that stated the word Invoice in the Subject was causing the emails to be treated as spam.

    One poster stated the changing Invoice to Bill fixed the issue.

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  2. Anonymous
    2022-04-21T01:47:05+00:00

    Hello OsborneHarvesting

    Hi, I'm Karl and will be happy to help you today.

    Based on your description, are the following assumptions correct

    #1 - You can log into this account without any issues?

    #2 - When you send a message to this account not using Quickbooks software, there are no issues receiving the messages?

    #3 - This happens to ALL customers using Quickbooks or just specific customers assuming this involves more then one customer

    If this exclusively involves messages sent by QuickBooks but are otherwise able to receive messages then it is an issue that needs to be resolved on the Quickbooks side of things - there is nothing anyone ca check since that would involve access to the customer systems

    If you are unable to receive messages from anyone and have made sure that the mailbox quota has not been exceeded, then your only option is to contact Outlook.com support who have access to your account and can check for any anomalies.

    To contact Outlook.com support, log into your account and click on the ? (top right)

    #1 - Enter your question

    #2 - When the results are returned, click on <Yes> under the question "Still need help?"

    #3 - Proceed accordingly

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