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Outlook not loading in Google Chrome, gets stuck at the Envelope Loading Animation

Anonymous
2022-02-22T19:16:19+00:00

We have multiple users experiencing this issue extremely consistently.

The users will attempt to check their mail at https://outlook.office.com/mail , and then be stuck at the loading animation of the envelope popping open.

Clearing the Cache of Cookies clears the issue, but inevitably it returns later on. Chrome is fully updated on machines as well.

Has anyone else run into this issue, it's seems widespread for our site.

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2022-02-22T22:01:08+00:00

    It works if you switch browsers or go incognito, the problem is definitely a cookie error so clearing the cache resolves the issue, however the issue keeps coming back after a period of time so I'm unsure what the root cause is.

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  1. Anonymous
    2022-02-24T23:10:05+00:00

    Hi YoungTrade,

    Thanks for the update. It seems that the issue specific to Chrome browser side. You may please try to un-install and then re-install Chrome browser from one of the problematic users PC to check this issue.

    Regarding this point, we would truly appreciate your kind understanding.

    Best regards,

    Shyamal

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  1. Anonymous
    2022-04-13T12:59:50+00:00

    For temporari fix you dont need to clear all browser cache, just click on the "lock" icon on the left of the web address, select "coockies" and clear "outlook" cookies. That will fix the issue for some days and you won't loose all your browsing history and data from other sites.

    20+ people found this answer helpful.
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  2. Anonymous
    2022-11-18T17:15:14+00:00

    On Chrome, if you press Ctrl & F5 it seems to work. This not only reloads the current page, but ignores cached content too.

    6 people found this answer helpful.
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  3. Anonymous
    2022-04-12T14:29:07+00:00

    Same issue. Clear cache solves it but it will return. Incognito works also.

    Using the client version of Outlook solves the issue but users like the web version. We generally encourge Chrome for all users.

    5 people found this answer helpful.
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