Hello Bhavya
Hi, I'm Karl and will be happy to help you today.
First, just so there is no misunderstanding, this is a public user-to-user support forum. We're users just like you helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.
While I realize that you are going to find the rest of this answer very, very frustrating, it is the only answer that applies to what you have described. No one can provide an alternative solution that does not exist.
Unfortunately there is only one way to recover an email account and that is via the Microsoft Account Recovery form and if that fails after repeated attempts (up to 2 times a day), the account is effectively lost. There is no way to recover an account any other way. The form only applies if 2 factor authentication has <NOT> been enabled and you have successfully logged into the account within the last one year period
In case this helps
Help with the Microsoft account recovery form
https://support.microsoft.com/en-us/account-bil...
***If you have your browser on your PC set to remember passwords, you may be able to find the correct password for this account by reviewing the browser's password history.
There is also no point in trying to contact Microsoft Support for an account that you cannot access as described at the top of the following article
How to get support for Outlook.com
https://support.microsoft.com/en-us/office/how-...
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