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Outlook does not display email contents

Anonymous
2023-01-25T08:16:57+00:00

My Outlook seems broken. It doesn't display the contents of emails I receive. In none of the view modes.

For example in compact and single view mode only the headers are shown. When I select an email there is nothing in the main panel. If I double click them to open them in separate window I get the message "Sorry, we´re having trouble opening this item. This should be temporary, but if you see it again you might want to restart Outlook." I've tried restarting and it doesn't help.

Also, a short while after starting Outlook I get a message saying "Cannot show your next reminder."

I found topics that led me to try resetting the view (View menu > Current View > Reset View), and also running Outlook with the command argument /cleanviews. None of those helped either.

Please help, I can't read any of my emails!

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-01-25T09:26:07+00:00

    Hello Gregory Medina1,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    We would like to inform that we are facing currently a service incident, but based on your description we have to make sure your issue is related to the service incident.

    Before we proceed, I would require more information to assist you accurately.

    1-Please can you open your outlook on the web https://outlook.office.com and check if you are facing the same issue

    2-Please can you create new profile from your outlook desktop and see if you are facing the issue

    Overview of Outlook e-mail profiles - Microsoft Support

    close outlook and reopen it using the new profile you create.

    3.Reset Outlook View Settings. Press Windows + R, type Outlook.exe  /cleanviews in the Run window, and click ‘OK‘ or press the ‘Enter’ key.

    • This will clean the view settings.
    • Again press Windows + R, type Outlook.exe  /resetnavpane, and click OK or press the ‘Enter’ key.
    • This will reset the navigation pane.

    Restart Computer and let see if you are facing the issue.

    Please get back to us with necessary information and then we will know exactly if you are facing the service incident MO502273 as well.

    Appreciate your patience and understanding and thank you for your time and cooperation.

    Sincerely,

    Eben Ezer Tres | Microsoft Community Moderator

    5 people found this answer helpful.
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  1. Anonymous
    2023-01-31T07:49:15+00:00

    Hi Gregory Medina1,

    Hope you are doing well.

    I am writing to follow up on this thread. Do you have any further update?

    If you need any further assistant, kindly feel free to contact us.

    If my follow up response is convenient, could you please provide vote so that other community members can find information here?

    I would really appreciate your kind cooperation.

    Stay safe and healthy.

    Sincerely,

    Darpan

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  2. Anonymous
    2023-01-25T11:31:30+00:00

    Hello Albin,

    Thanks for your valuable feedback and thanks for sharing updates with us. Please kindly vote the suggestion it will helps the other members in the community.

    Comments and feedback from our customers really motivate us to perform better and better and provided as much help as possible.

    I appreciate your kind words.

    If there is any issue related with the Office applications in the future, please feel free to post back in this community.

    We will be here for help.

    Have a good day and stay safe!

    Sincerely,

    Eben Ezer Tres | Microsoft Community Moderator

    0 comments
  3. Anonymous
    2023-01-25T11:16:48+00:00

    Hello Albin,

    Thanks for your valuable feedback and thanks for sharing updates with us. Please kindly vote the suggestion it will helps the other members in the community.

    Comments and feedback from our customers really motivate us to perform better and better and provided as much help as possible.

    I appreciate your kind words.

    If there is any issue related with the Office applications in the future, please feel free to post back in this community.

    We will be here for help.

    Have a good day and stay safe

    Sincerely,

    Eben Ezer Tres | Microsoft Community Moderator

    0 comments
  4. Anonymous
    2023-01-25T11:08:52+00:00

    A restart seems to have solved it. Thanks!

    0 comments