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Shared Mailbox going to personal inbox and to shared mailbox folder

Anonymous
2023-02-06T16:03:36+00:00

Hey all,

I am am trying to figure out if there is a good solution for this issue.

We are using M365

We have a shared mailbox to which this user needs access.

We added the shared mailbox folder for the user and that works perfectly.

They are, however, still getting a copy of the mail to their regular inbox.

Is there a way, using a shared mailbox, to prevent the messages going to the users inbox (thereby only going to the inbox in the shared mailbox folder)?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. NoOneCan 7,715 Reputation points Volunteer Moderator
    2023-02-07T07:32:23+00:00

    >>>

    Is there a way, using a shared mailbox, to prevent the messages going to the users inbox (thereby only going to the inbox in the shared mailbox folder)?

    <<<

    May I double confirm whether you have created Shared mailbox or Group mailbox?

    Generally, using a Shared mailbox, email messages will not deliver to your regular inbox unless you have created any forwarding rules. This behavior is expected if you are using an Office 365 Group mailbox.

    Moreover, share detailed information on how you created a shared mailbox for further analysis.

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  2. Anonymous
    2023-02-06T18:25:17+00:00

    Dear JP_8080

    Good day! Thank you for posting to Microsoft Community. We are happy to help you!

    Based on your description, I first want to confirm to you if what you want to achieve is: you want all the messages you receive to reach the inbox in the shared mailbox you've added instead of the inbox of your mailbox, right? If so, please kindly try the following steps to check the results:

    Select your shared email address

    In the meantime, if you still need further help then please provide me with more details and I will do more research to help you.

    Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

    Sincerely,

    Kerry Chen | Microsoft Community Moderator

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