Not receiving emails on outlook

Hello Caitlin_593,

Thanks for contacting us, I’m sorry to hear that you’re not receiving emails on Outlook. This could be caused by various factors such as internet connection, spam folder, Outlook rules, inbox space, inbox filter, cache files, server settings, etc.

To fix this issue, you can try some of the following solutions:

-Check your internet connection. If you see a Working Offline, Disconnected, or Trying to connect status in the Outlook status bar, it indicates that there is a problem with your internet connection. Try reconnecting your network or switching to another network and see if it works.

-Check your spam folder. Sometimes legitimate emails may be marked as spam by mistake and moved to the spam folder. To check this, go to your spam folder and look for any emails that you’re expecting. If you find any, mark them as not spam and move them back to your inbox.

-Review your Outlook rules. Sometimes Outlook rules may filter out certain emails based on criteria such as sender name, subject line, attachment size, etc. To check this, go to File > Manage Rules & Alerts and review any rules that you have created or enabled. If you find any rules that might be blocking your emails, disable them or modify them accordingly.

-Check if your inbox is full. Whether your Outlook is for business or personal use, your inbox may be filled with large amounts of emails and has reached the storage limit. Needless to say, if your inbox is full, Outlook would not receive emails. To solve this problem, just go to the inbox and delete unwanted emails and make space for new emails.

-Reset your inbox filter. Sometimes Outlook may apply a filter to your inbox that only shows certain types of emails such as unread messages, flagged messages, or messages from specific people. To check this, go to View > Current View and make sure All is selected.

-Clear Outlook cache files. Sometimes Outlook may store temporary files on your computer that might interfere with its performance and cause issues such as not receiving emails. To clear these files, go to File > Options > Advanced and click on Empty Auto-Complete List button under Send and receive section.

-Enable automatic inbox refresh. Sometimes Outlook may not refresh your inbox automatically and show outdated information. To enable automatic refresh, go to Send/Receive tab > Send/Receive Groups and click on Define Send/Receive Groups button. Make sure Schedule an automatic send/receive every X minutes is checked and adjust the time interval according to your preference.

-Check server settings. Incorrect server settings may also cause the problem of Outlook not receiving emails. To check and fix the settings, follow these steps:

Go to File > Account Settings > Account Settings. Select your email account and click Repair. Follow the instructions on the screen and make sure all the information is correct.

I hope this helps. If you need more details or none of these solutions work for you, please let me know.

Regards, Ajibola.

Is the mailbox a shared mailbox? It's normal for it to have no license assigned. But if it is your mailbox, you need to assign a license.

In the list at https://admin.microsoft.com/#/users - is a license assigned?

As I mentioned in the other thread, it's not the POP / IMAP settings. Those are only used if you want to use Thunderbird or a similar desktop app to access your mailbox. If you only use Outlook on the web, those settings don't matter.

Was your account hacked? If so, you need to make sure no rules were enabled to forward email.

If it wasn't hacked, you or your admin can do a message trace and see what is happening to incoming mail. Trace is at this link: https://admin.exchange.microsoft.com/#/messagetrace

Thanks Ajibola.

I'm using the app/free vesion online for outlook rather than the program but looking at what I can above all seems to be ok.

But I did notice my POP seems to be greyed out? I think this should be a yes? But I dont know how to fix it

Thanks so much Diane.

I'm not sure if it was hacked but it did seem odd it stopped working out of nowhere.. I can't see anything in terms of email forwarding in the tracing.

I did notice the exchange admin centre is different from the microsoft admin centre detail on mail? But again not sure what that means sorry! This is for the same primary email account

Exchange admin centre:

Microsoft 356 admin centre: