Hello Sandy Campbell,
Good day!
Thank you for posting to Microsoft Community. We are happy to help you.
Before we proceed, I would require more information to assist you accurately.
- What is the type of account? Is it a POP, IMAP, Exchange Exchange account?
2. Which version and build of Outlook are you using?
Please the information is very important to find out the issue
In the mean time
1-Delete a User Template in Outlook File System
From your outlook file < save as< in File name : just type the name of the template and from Save as type: choose outlook template< right click on template and delete.
You can use PowerShell command to delete also. But make sure to find the right path of the template and use the command below:
Get the file location of Outlook templates (.oft files)
In Outlook, select an email, and click File > Save As.
In the opening Save As dialog box, please select **Outlook Template (*.oft)**from the Save as type drop down list.
Now the template folder is opening in the Save As dialog box. Please select and copy the folder path in theAddress box, and then close the Save As dialog box
copied folder path
Remove-item C:\Users\aaaaa\Desktop\xxxx\xxxx
or
Remove-Item -Path C:\Users\aaaa\Desktop\Auto reply template.oft -Force -Recurse
Edit an existing email template with replacing in Outlook Please follow below steps to edit an existing email template in Outlook. 1. Click Home > New Items > More Items > Choose Form to open the Choose Form dialog box.
2. In the Choose Form dialog box, please*(1)* selectUser Templates in File System from the Look In drop down list, (2) click to highlight the specified email template, and then (3) Click the Open button. See screenshot:
3. Now a new email is created based on the specified email template. Edit it as you need, and then clickFile> Save As.
4. In the Save As dialog box, please (1) type the exact same name as the existing template in the File name box,(2) chooseOutlook Template from the Save as type drop down list, and finally*(3)*click the Save button. See screenshot:
Now the Confirm Save As dialog box comes out. Please click the Yes button to go ahead.
So far, you have edited the existing email template already.
Please feel free to let us know if there are any questions or if we've got you wrong. We will keep assisting you based on the information you provide. We sincerely appreciate your patience and cooperation
Please get back to us with necessary information, we’ll be glad to assist you further.
Appreciate your patience and understanding and thank you for your time and cooperation.
Sincerely,
Eben Ezer Tres | Microsoft Community Moderator